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Accessibility Standards

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  • In 2005, the Province of Ontario passed a new law called the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). The AODA provides for the development and enforcement of accessibility standards. Under the AODA, businesses or organizations that do not comply with these standards could be fined up to $100,000 per day.

    There have currently been five standards developed under the AODA: (1) customer service; (2) transportation; (3) information and communications; (4) employment; and (5) the built environment.
    Accessibility standards diagram


    The Customer Service Standard and the Integrate Accessibility Standards are currently law in Ontario. The Built Environment Standard is expected to be incorporated, where possible, into future Ontario Building Code amendments sometime in 2012/2013. 

    The following table provides a status update on each standard. Click on the name of each standard for more information from the Ontario Ministry of Community and Social Services.

    Standard Status
    Customer Service Regulation adopted as law (Ontario Regulation 429/07). Public sector organizations to comply by January 1, 2010. Private sector organizations to comply by January 1, 2012.
    Transportation Regulation adopted as law under the Integrated Accessibility Standards (Ontario Regulation 191/11). Varying compliance dates for the individual standards within the regulation.
    Information & Communication Regulation adopted as law under the Integrated Accessibility Standards (Ontario Regulation 191/11). Varying compliance dates for the individual standards within the regulation.
    Employment Regulation adopted as law under the Integrated Accessibility Standards (Ontario Regulation 191/11). Varying compliance dates for the individual standards within the regulation.
    Built Environment Released for public review from July 14 to October 16, 2009. The final proposed standard has now been submitted to the Minister of Community and Social Services for consideration as law. It is expected that certain Built Environment components will be incorporated into the Ontario Building Code.


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