Bookmark and Share



  

Business | Visitor | Text Only | Contact Us

Home > Town Hall > Departments > Corporate & Financial Services Department
> Council Support Services/Town Clerk Division
Print this page Print this page

Training Required for Town Suppliers of Goods and Services

  • Accessibility Home
  • Annual Accessibility Plan
  • Accessibility Standards
  • Accessibility Advisory Committee
  • Accessible Customer Service Compliance
  • Accessibility Policy
  • Training Required for Town Suppliers of Goods and Services
  • Feedback
  • Notice of Service Disruption
  • Accessible Town Services/Programs

    Who can I contact with questions?

    For questions about the AODA or accessibility standards, please contact:

    Accessibility for Ontarians with Disabilities Act (AODA) Contact Centre

    Phone:
    1-866-515-2025

    TTY:
    (416) 325-3408

    TTY Toll-free:
    1-800-268-7095

    Fax:
    (416) 325-3407

    Website: www.accesson.ca
  • In 2007, the Ontario Government adopted Accessibility Standards for Customer Service. All public sector organizations in Ontario must comply with the regulation by January 1, 2010. All private sector organizations in Ontario must comply by January 1, 2012.

    As a public sector organization, the Town of Richmond Hill has undertaken several measures to ensure that we are compliant with the regulation before January 1, 2010. One of the requirements in the regulation is that any person or organization that provides goods or services to customers on behalf of the Town of Richmond Hill must receive training on providing accessible customer service.

    What does this mean for you?
    Businesses and individuals that the Town of Richmond Hill has contracted to provide goods or services to customers must ensure that their employees are trained on providing accessible customer service. This includes instructors of recreational programs, construction workers, and more. In general, any person or organization that does business with the Town of Richmond Hill should receive training before January 1, 2010.

    There are many training resources available that can be used at no charge:

    Town of Richmond Hill’s Accessible Customer Service Training Video
    Accessibility Directorate of Ontario’s Serve-Ability Training Video
    Accessibility Directorate of Ontario’s Videos
    Other Resources from the Accessibility Directorate of Ontario

    There are also many private organizations that can be contracted to provide accessible customer service training to employees.

    Frequently Asked Questions (FAQs)
    What is the status of the other new accessibility standards?
    What will my business have to do to comply with the Accessibility
    Standards for Customer Service?

    Where can I get more information?


    Town of Richmond Hill
    Contact Us Departments Disclaimer Privacy Click for more information on the Town's Character Community initiative
    Town of Richmond Hill
    Get Flash Player
    Town of Richmond Hill
    Get Adobe Reader
    Town of Richmond Hill Search by Google Town of Richmond Hill Use BrowseAloud to listen to our website


    Contact Us Departments Town of Richmond Hill Disclaimer Privacy Text Only