Annual Accessibility Plan
Accessibility Advisory Committee
Accessible Customer Service Compliance
Training Required for Town Suppliers of Goods and Services
Notice of Service Disruption
Accessible Town Services/Programs
Who can I contact with questions?
For questions about the AODA or accessibility standards, please contact:
Accessibility for Ontarians with Disabilities Act (AODA) Contact Centre
|In 2007, the Ontario Government adopted Accessibility Standards for Customer Service. All public sector organizations in Ontario must comply with the regulation by January 1, 2010. All private sector organizations in Ontario must comply by January 1, 2012.
As a public sector organization, the Town of Richmond Hill has undertaken several measures to ensure that we are compliant with the regulation before January 1, 2010. One of the requirements in the regulation is that any person or organization that provides goods or services to customers on behalf of the Town of Richmond Hill must receive training on providing accessible customer service.
What does this mean for you?
Businesses and individuals that the Town of Richmond Hill has contracted to provide goods or services to customers must ensure that their employees are trained on providing accessible customer service. This includes instructors of recreational programs, construction workers, and more. In general, any person or organization that does business with the Town of Richmond Hill should receive training before January 1, 2010.
There are many training resources available that can be used at no charge:
Town of Richmond Hill’s Accessible Customer Service Training Video
Accessibility Directorate of Ontario’s Serve-Ability Training Video
Accessibility Directorate of Ontario’s Videos
Other Resources from the Accessibility Directorate of Ontario
There are also many private organizations that can be contracted to provide accessible customer service training to employees.
Frequently Asked Questions (FAQs)
What is the status of the other new accessibility standards?
What will my business have to do to comply with the Accessibility
Standards for Customer Service?
Where can I get more information?