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Accessibility Policy

  • Accessibility Home
  • Annual Accessibility Plan
  • Accessibility Standards
  • Accessibility Advisory Committee
  • Accessible Customer Service Compliance
  • Accessibility Policy
  • Training Required for Town Suppliers of Goods and Services
  • Feedback
  • Notice of Service Disruption
  • Accessible Town Services/Programs
  • The Government of Ontario enacted the Accessibility for Ontarians with Disabilities Act, or AODA, in 2005. This act lays the framework for the development of province-wide mandatory standards on accessibility in all areas of daily life.

    Richmond Hill is committed to providing quality goods and services that are accessible to everyone. We have taken many initiatives to foster an inclusive community by identifying and removing barriers faced by persons with disabilities. The Accessibility Policy [PDF] ensures that our goods and services are provided in a way that respects the dignity and independence of our customers while ensuring integration and equal opportunity for all people. We welcome customer service feedback on our delivery of accessible services and suggestions you may have for improvement.

    Accessible Customer Service Procedures [PDF]

    All documents required by the AODA are available through the Office of the Clerk and are available in alternate formats upon request.

    All Town of Richmond Hill employees are receiving training on providing accessible customer service. The Town has also developed a new training video, which can be viewed below.

    Screen capture of Accessibility in Customer Service Video. Click here to open the video in a new window.

    For more information about the Accessibility Standards for Customer Service, please visit the Ministry of Community and Social Services website.


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