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Accessibility

  • Accessibility Home
  • Annual Accessibility Plan
  • Accessibility Standards
  • Accessibility Advisory Committee
  • Accessible Customer Service Compliance
  • Accessibility Policy
  • Training Required for Town Suppliers of Goods and Services
  • Feedback
  • Notice of Service Disruption
  • Accessible Town Services/Programs
  • Image of a wheelchairInformation you can access in this section includes a variety of municipal initiatives to foster an inclusive community by identifying and removing barriers faced by persons with disabilities.

    The Town of Richmond Hill is committed to providing quality goods and services that are accessible to everyone that we serve. In January 2013, and in accordance with the Integrated Accessibility Standards Regulation, the Town adopted its new Accessibility Policy [PDF].

    Furthermore, the Town’s Annual Accessibility Plan is developed in partnership with senior Town staff, the Accessibility Advisory Committee (AAC) and the public at large.

    An Accessible Richmond Hill For Everyone [PDF]

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    New Accessibility Standards
    The Ontario Government is developing new accessibility standards in the areas of customer service, transportation, information and communications, employment and the built environment. The Accessibility Standards for Customer Service, or the Customer Service Standard, is now law along with the new Integrated Accessibility Standards. The Integrated Accessibility Standards include aspects of the Information and Communications, Employment, and Transportation standards.

    Accessibility Standards Overview

    Training Required for Town Suppliers of Goods and Services
    Businesses and individuals that the Town of Richmond Hill has contracted to provide goods or services to customers must ensure that their employees are trained on providing accessible customer service. This includes recreational program instructors, construction workers and more. In general, any person or organization that does business with the Town of Richmond Hill should receive training before January 1, 2010.

    There are many training resources available that can be used at no charge. A summary of compliance requirements can be found at the link below.

    Accessible Customer Service Compliance Requirements

    People with disabilities are a significant and growing part of the population in Ontario. More than 15 per cent of Ontarians have a disability, and this number will increase as the population ages.
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