Identification and repair of inflow and infiltration sources will also help to alleviate problems, such as basement flooding and surcharging of manholes, and will reduce wastewater treatment costs. The inspections and testing will begin in November 2015. The work consists primarily of inspections involving smoke testing and dye testing of the sanitary sewers. To learn more about this project and view the study area, click the link below. Sanitary Sewer Evaluation Survey Inspection and Testing [PDF]Sewer Backups
The Town of Richmond Hill’s Maintenance and Operations staff are on call (24 hours a day, 7 days a week) to deal with emergencies like watermain breaks and sewer backups. What should I do if I experience a sewer backup in my home?Water
The water consumed by Richmond Hill residents is drawn from Lake Ontario and is treated by the City of Toronto and the Region of Peel. It travels to the Region of York and to the Town of Richmond Hill through a network of piping and metering points. The Town of Richmond Hill does not treat the water, but monitors it to ensure quality and safety standards are met. Concerns with regard to taste and odour of water should be referred to the Region of York at 1-800-361-5653.
The maintenance and operation of the Town's water distribution system is the responsibility of the Public Works Operations Division of the Community Services Department. This includes line valves, hydrants, services to property line, water meter installation and repairs, water discolouration, water on/off, water main repairs and location. Water Quality Testing in the Town of Richmond HillWater Quality Reports Water & Wastewater Financial Plan [PDF]Water Quality
The Town of Richmond Hill is committed to providing consumers with safe drinking water. Maintaining a high standard of water quality and preventing health hazards involves diligent administration, communication, testing, and cooperation. The Town’s Drinking Water Policy guides the management and operation of the distribution system to ensure standards of quality and safety are consistently met.Drinking Water Quality Management System Policy [PDF]
Drinking Water Quality Management System Operational Plan [PDF]
City of Toronto Water Additive
The City of Toronto is adding phosphate to its drinking water system to reduce the amount of lead in the water. Learn more via the link below.Toronto Water AdditiveWatermain Breaks
To report a possible watermain breaks, please contact the Operations Centre at (905) 884-8013, 24 hours a day.
Questions or concerns regarding the water or sewer systems can also be directed to the Operations Centre at (905) 884-8013 between the hours of 8:30 a.m. - 4:30 p.m.