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Frequently Asked Questions

Fitness Home

Q: How can I register for a membership?
A: Come visit one of Richmond Hill's fitness studios or community centres to sign up for a membership.  You may also sign up for a membership online at RichmondHill.ca/eReg.  If you purchase your membership online, you must then visit a fitness studio or community centre to complete a Par-Q Form and have your membership card issued.
 
Q: Is there a family membership?
A: There is no family membership. However, there is a dual discount option. When two individuals purchase the same membership type for the same term, each will receive a 10 per cent discount off the price of their membership. The option is open to anyone, not just couples or families, so feel free to sign up with a friend or neighbour. Please note that individuals must purchase their memberships at the same time to be eligible for the discount.

Q: Is there a reduced fee for post-secondary students?
A: Post-secondary students receive a 20% discount off the price of their membership. Please note that you must be able to present a valid student card with expiry date and/or current timetable upon registration to be eligible for this fee.

Q: What is the minimum age requirement to use the Fitness Studio?
A: The minimum age requirement to use the Fitness Studio is 16 years of age. If you are between the ages of 13-15, you may obtain a fitness studio membership if you complete a personal training orientation session.  

Q: When I renew my membership will I have to pay the original price?
A: If you renew your membership for one year you will receive an extra month free of charge*. If a member wishes to purchase a different membership option than previously purchased, the discount will still apply.

*This does not apply for discounted memberships.

Q: Why do I have to fill out the Membership Registration Form and Par-Q every time I renew my membership?
A: The Membership Registration form and Par-Q act as a contract between the Town and the individual member. Once the membership expires, so does the contract. Therefore, to validate your membership once it expires you must begin a new contract (in effect renew.) Please note that all fields of the Membership Registration and Par-Q forms must be filled out each time you begin a new contract.
  
Q: Can I bring a guest to the Fitness Studio or Fitness classes?
A: Guest passes are not included with your Fitness Studio or Fitness Class Memberships. Non-members may use the Fitness Studio for a fee of $10.50 per visit. The drop-in fee for Fitness classes is $8.48 for adults or $5.93 for youths and seniors. 10-visit punch cards are available at $76.84 for adults or $53.79 for youth and seniors..
 
Q: Can my membership be extended if I am sick or away on vacation and unable to use the Fitness Studio or attend Fitness classes?
A: Sometimes life events prevent members from using their memberships. Extensions can be granted for medical reasons at no charge with a doctor's note. To extend your membership for personal reasons, the request for an extension must be submitted prior to the period of absence and a $10 administration fee will apply. The minimum extension period is 3 weeks. Please see chart below for the maximum extension period.

Membership Term Maximum Extension
1 month membership Not applicable
3 months membership 1 month
6 months membership 2 months
1 year membership 4 months

Q: Are there lockers available?
A: Day lockers are available. However, members must bring their own lock and remove the lock after every visit. Please note that any lock remaining on a day locker will be removed at the end of each business day.
 
Q: Does my Fitness Studio Membership entitle me to public skating and/or tennis?
A: Fitness Studio Memberships do not include public skating and/or tennis. For information about these programs, check out the Community Recreation Guide.
 
Q: Does my Fitness Class Membership entitle me to public swimming?
A: The Fitness Class Membership allows you access to general classes only. If you want to attend any recreational swims, you have three options: you can purchase a Fitness Plus Membership which will give you access to all four of Richmond Hill's Fitness Studios, all basic Aerobic and Aquafitness classes, as well as leisure swims (excluding Wave Swims).

Q: What is the difference between basic Fitness classes and Specialized Fitness classes?
A: General Fitness classes run year-round, but are subject to some sessional changes. To participate, you have three payment options: you can purchase a Fitness Class Membership, a punch card (10 classes) or pay the drop-in fee. Specialized Fitness classes run sessionally and are typically seven to nine weeks in length. To participate, you must register for each individual class using RHeReg, Touch Tone Registration at (905)771-7545 or by filling out the form in the Community Recreation Guide and faxing or dropping it off at any community centre.

Q: Can I cancel my membership or transfer it to another family member?
A:
Memberships are not transferable. If you want to end your membership before the expiry date you must submit a Refund Request form. A prorated refund from the date of request will be considered for the remainder of time left on the membership. Submission of the form does not guarantee that a refund will be issued and non-attendance does not constitute notice of withdrawal. $10 administration fee applies.
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