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Accessibility Home
Annual Accessibility Plan
Accessibility Standards
Accessibility Advisory Committee
Accessible Customer Service Compliance
Accessible Customer Service Policy
Training Required for Town Suppliers of Goods and Services
Feedback
Notice of Service Disruption
Accessible Town Services/Programs
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 Information you can access in this section includes a variety of municipal initiatives to foster an inclusive community by identifying and removing barriers faced by persons with disabilities.
The Town of Richmond Hill is committed to providing quality goods and services that are accessible to all customers that we serve. In the fall of 2009, the Town adopted the Accessible Customer Service Policy [PDF].
Furthermore, the Town’s Annual Accessibility Plan is developed in partnership with senior Town staff, the Accessibility Advisory Committee (AAC) and the public at large.
New Accessibility Standards
The Ontario Government is developing new accessibility standards in the areas of customer service, transportation, information and communications, employment and the built environment. The Accessibility Standards for Customer Service, or the Customer Service Standard, is now law, while the other four standards are under development. The standards will apply to all public and private sector organizations in Ontario.
Accessibility Standards Overview
Training Required for Town Suppliers of Goods and Services
Businesses and individuals that the Town of Richmond Hill has contracted to provide goods or services to customers must ensure that their employees are trained on providing accessible customer service. This includes recreational program instructors, construction workers and more. In general, any person or organization that does business with the Town of Richmond Hill should receive training before January 1, 2010.
There are many training resources available that can be used at no charge. A summary of compliance requirements can be found at the link below.
Accessible Customer Service Compliance Requirements
People with disabilities are a significant and growing part of the population in Ontario. More than 15 per cent of Ontarians have a disability, and this number will increase as the population ages.
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