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Richmond Hill is a Great Place to Live! - May 29, 2012

Contact: Tricia Myatt, Manager, Policy and Intergovernmental Affairs, 905-771-5463,  

Richmond Hill is a Great Place to Live!
Residents give Richmond Hill a 94% satisfaction rating in recent community-wide survey
RICHMOND HILL – The results of the Town of Richmond Hill’s 2012 Community Survey are in and 94% of residents surveyed are satisfied with Richmond Hill as a place to live. Not only that, 85% feel that Richmond Hill is a welcoming community while 78% feel the diversity of our community is one of its strengths.

“In order to know how we are doing, we needed to seek feedback from the people for whom we provide services, our residents,” said Mayor Dave Barrow. Over the past several years we have taken many steps to improve our services and it was time to ask the community how we are doing.”

Respondents expressed overall satisfaction with all Town services and were particularly satisfied with the Town’s garbage and recycling collection, the condition and maintenance of water and sewer services, and the Town’s parks and open spaces, all of which received a satisfaction rating of 92%.

Additionally, since the last survey completed in 2007, there has been an increase in the level of resident’s satisfaction in services provided by the Town. Of the 15 main services measured, 74% said that all of the services are important to them and 81% said they were satisfied with a majority of these services. This includes an 18 point increase in satisfaction with parks and recreation programs and a 7 point increase in satisfaction with the Town’s garbage and recycling collection over the past 10 years.

“Hearing what our residents think about the quality of the services we provide is extremely important,” said Mayor Barrow. “It not only tells us what we are doing well, but identifies areas where we may need to focus more attention going forward,” added the Mayor. “Our mandate is to provide exceptional public service and I am glad to hear that we are doing just that – however, we won’t rest on our laurels as we are always looking for ways to improve and aspire to be not only a great place to live, but also a best practice municipality.”

The results of the survey also demonstrate the progress the Town is making in implementing its 2009 Strategic Plan, A Plan for People, A Plan for Change and each of the Plan’s four goals – stronger connections; better choice; a more vibrant Richmond Hill; and wise management of resources in Richmond Hill.

“The survey results are very positive and are true to our Strategic Plan vision and goals,” said Mayor Barrow. “These results show that our residents feel connected to the Town and each other, they appreciate the choices they have here in Richmond Hill and are engaged in working with Town Council and staff to create a vibrant and inclusive community.”

The survey, conducted by Environics Research Group between January 12 and 29, 2012, asked 600 randomly selected Richmond Hill residents, 18 years of age or older, a series of questions to measure the Town’s actions over the past several years.

The results of the survey were presented to Committee of the Whole on May 28, 2012 by Darren Karasiuk, Vice President of Corporate and Public Affairs with Environics Research Group. The report will be considered by Council on June 11, 2012. Results of the Community Survey may be found at
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