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The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.

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access@richmondhill.ca

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Home/Our Services/News and Alerts

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Changes to City Services in Response to new Provincial Orders

Posted Thursday, January 14, 2021

Residents required to stay at home except for essential purposes

RICHMOND HILL – The Ontario government has issued a stay-at-home order now in effect, which requires everyone to remain at home except for essential purposes, such as going to the grocery store or pharmacy, accessing health care services, for exercise or for essential work. 

As a result, residents should be aware of the following:

  • All City facilities remain closed to the public, but residents can access many...

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City and Community Team up to Plant Nearly 10,000 Trees!

Posted Tuesday, January 12, 2021

RICHMOND HILL – In a year of challenge and change, the environment continued to be a top priority for Richmond Hill Council and our community in 2020. Through the City’s award-winning environmental programs, we continued our work together to protect, enhance and restore our local natural environment.

With health and safety protocols in place to protect participants and the community, we saw great success, despite the COVID-19 pandemic. Highlights include:

  • Partnering...

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City Advising Residents to be Safe and Stay off of Frozen Bodies of Water

Posted Monday, January 04, 2021

Updated January 14, 2021

RICHMOND HILL – The City of Richmond Hill is advising everyone to stay off of lakes, rivers, ponds and stormwater ponds, as the ice may not be safe.

Even if the weather has been cold, other factors such as water flow, fluctuating water levels and snow on the ice, can contribute to unsafe conditions. In addition, even if the ice at the water's edge seems safe, it can get weaker as you get further out. 

Skating is prohibited at all Richmond Hill...
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Statement from Mayor Barrow on Charges Laid Against Local Councillor

Posted Tuesday, December 15, 2020

This afternoon, York Regional Police announced it has laid charges against Richmond Hill Councillor Karen Cilevitz for Breach of Trust by a Public Officer and Fraud Over $5,000.

It is important to allow the legal system to determine the outcome of this case. City officials are cooperating with police. Under the Municipal Act, the councillor is permitted to retain her seat at this time.

I want to reaffirm to residents that City Council is committed to serving the public good and...
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Statement from Mayor Barrow Addressing Announcement of Increased Provincial Restrictions

Posted Friday, December 11, 2020

The Province announced earlier today that it is moving Richmond Hill to the Grey-Lockdown level of Ontario’s COVID-19 Framework, effective Monday, December 14 along with the rest York Region. This difficult step is being taken to help stop the spread of COVID-19.

I recognize that this has not been an easy year and the pandemic is only adding to the stress of the holiday season. I can’t thank residents and businesses enough for stepping up over these past months and...
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