The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
RICHMOND HILL – The Ontario government has announced that York Region, including Richmond Hill is transitioning back into the Red-Control level of the provincial COVID-19 Response Framework and the stay-at-home order is being lifted effective Monday, February 22 at 12:01 a.m.
All City facilities remain closed to the public at this time. Residents can still access many City services online or by phone. Visit and subscribe to RichmondHill.ca/COVID19 to stay updated on the status of City services and facilities.
All Richmond Hill Public Library locations remain open for pre-booked curbside pickup and drop box returns, with a variety of programs and digital services available online. Information on service changes as they become available can be found at www.rhpl.ca/reopening.
Gathering limits
Effective February 22, limits for all organized public events and social gatherings will be 5 people indoors and 25 people outdoors. Public health officials advise that residents should continue to avoid social gatherings and limit close contacts to the people you live with.
Staying active this winter
Visit RichmondHill.ca/StayHome for a list of parks, trails and at-home resources.
Vaccinations in York Region
Richmond Hill continues to work closely with York Region Public Health to support our community during the pandemic. York Region is ready to ensure the safe and coordinated vaccination of its communities from COVID-19 when vaccine supplies are available. Learn more about York Region’s plans to roll out COVID-19 vaccines with multiple clinic sites including one in Richmond Hill, drive-thru and mobile clinics at York.ca/COVID19Vaccine.
Shop local
With restaurants and retail allowed to open with capacity limits effective February 22, residents are encouraged to support our small businesses and restaurants by shopping local. Visit RichmondHill.ca/ShopLocal for more information.
Help keep our community safe
Residents are further reminded that you can help stop the spread of COVID-19 by doing the following:
MEDIA CONTACT
Ash O’Malley, Communications Advisor
ash.omalley@richmondhill.ca