The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
RICHMOND HILL – At an emergency meeting on March 25, Richmond Hill Council approved relief measures to help the community manage the impacts of COVID-19. These measures focus on economic relief for residents and businesses, including:
Council also directed City staff to report back on additional measures that can be taken to provide further tax relief to residents and businesses.
The City will continue to distribute water bills but there will be no penalty for late payments accrued until after May 31, 2020.
Residents and businesses are encouraged to make payments on their original due dates, however the City recognizes under the current unique circumstances some residents and businesses may require additional time.
Council also approved changes to by-law enforcement practices to meet the needs of residents during this difficult time. Effective immediately, residents can now:
Richmond Hill is continuing to work closely with local business associations such as the Richmond Hill Board of Trade to support our business community. Last week, the City suspended enforcement of Noise By-law prohibitions to allow after-hour delivery of supplies to retailers so shelves can be re-stocked. A list of business resources is available online at RichmondHill.ca/BusinessHelp to help local businesses navigate the challenges during and after the pandemic. These include:
For more information on the actions the City of Richmond Hill is taking to address COVID-19, please visit RichmondHill.ca/COVID19 or follow us on Twitter @myRichmondHill.
Quotes
“This is a challenging time for everyone and we know residents and businesses need help and relief. The City is working hard to make changes that will address some of the biggest concerns facing our community right now. I am proud and thankful for the many Richmond Hill residents and businesses who are joining the fight against this virus by following directions from health officials and by helping the province with supplies, goods and services needed to protect our communities and essential workers across the province. Together, we will get through this.” – Dave Barrow, Mayor
Contact: Kathleen Graver, Manager, Communication Services, kathleen.graver@richmondhill.ca, 905-771-2418