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Access RH

Access Richmond Hill

The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.

Contact Us

905-771-8800

access@richmondhill.ca

Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.

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Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.

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HomeOur ServicesNews and Alerts

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Keeping City Infrastructure Reliable for Years to Come

Posted Monday, June 28, 2021

Asset Management Plan guides effective, efficient maintenance and repair

Richmond Hill – Richmond Hill Council has endorsed the 2021 Asset Management Plan, further delivering on its priority of fiscal responsibility through the responsible management of City infrastructure and assets.

Guided by the Asset Management Plan, City staff track, manage and optimize the quality and reliability of its infrastructure assets, which in turn deliver crucial services to the community. The...
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Help us Build a More Sustainable Richmond Hill

Posted Thursday, June 24, 2021

Community Invited to Share Ideas for Environment Strategy Update

RICHMOND HILL – Achieving a more sustainable environment in Richmond Hill is a community effort and together we’ve made great progress in protecting our local environment. Building on that positive momentum, the City is inviting the community to help update its Environment Strategy to consider emerging issues, current trends and priorities.

Approved in 2014 following extensive community and stakeholder...
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Council Approves First Community Energy and Emissions Plan

Posted Wednesday, May 26, 2021

Ambitious Vision Aims to Build Resiliency, Reach Net Zero Emissions by 2050

RICHMOND HILL – As part of its commitment to balancing growth and green, Richmond Hill Council has approved the vision for a more sustainable, low carbon city and a community-driven plan to achieve it. 

Developed in consultation with residents, businesses and community partners, the Community Energy and Emissions Plan (CEEP), Richmond Hill’s Path to a Low Carbon Future, will guide the...
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Oak Ridges Library Awarded Silver LEED® Certification

Posted Thursday, April 15, 2021

Recognized for Sustainable, Environmentally-Responsible Design

Richmond Hill – Richmond Hill has earned a Silver LEED® (Leadership in Energy and Environmental Design) certification for Richmond Hill Public Library’s Oak Ridges branch. This designation recognizes the building’s sustainable design features, materials selection, water and energy efficiency and reduction in energy consumption.

This achievement further demonstrates Council’s commitment...
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City Invites Feedback on Community Energy and Emissions Plan

Posted Wednesday, March 24, 2021

Draft Plan Aims to Build Resiliency, Reduce Greenhouse Gas Emissions

RICHMOND HILL – Richmond Hill is embarking on a journey to become more resilient to the effects of climate change and is asking residents for comments on its draft Community Energy and Emissions Plan (CEEP). Developed in consultation with the community, the CEEP will guide the City in reducing greenhouse gas emissions (GHGs), conserving energy and exploring related economic opportunities.

The goal of the...
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