Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
225 East Beaver Creek Road, Ground Floor, Richmond Hill, ON L4B 3P4
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
As part of the City’s continued commitment to enhancing openness and accountability in Richmond Hill, Council has adopted a Council Code of Conduct and appointed an Integrity Commissioner to make sure the Code is being followed. Our current Integrity Commissioner services are provided by ADR Chambers Inc., as represented by Deborah Anschell.
Council Code of Conduct
Council unanimously adopted a Council Code of Conduct on March 8, 2010, which was amended on November 12, 2012. Council adopted a revised Code of Conduct on September 12, 2018. The Council Code of Conduct provides guidance on issues related to the acceptance of gifts and benefits, confidential information, Council-staff relations and the use of municipal property.
Integrity Commissioner
The Integrity Commissioner's duties include providing impartial, third party, professional advice to Council and responding to any compliance issues and matters relating to their ethical responsibilities and obligations under the Code, as well as educating and advising the community of the same. The Integrity Commissioner follows the Integrity Commissioner Procedures adopted by Council on September 12, 2018
Council first appointed an Integrity Commissioner in 2010. On June 26, 2018 Council appointed ADR Chambers Inc., as represented by Deborah Anschell, as the City’s Integrity Commissioner.
For information respecting the Integrity Commissioner and/or Council Code of Conduct, contact Clerks at clerks@richmondhill.ca.
Formal complaints
You can submit a complaint when you have information about a Member of Council not following the Code of Conduct. Complaints must be filed within six (6) weeks of you becoming aware of the complaint, and no more than six (6) months after an alleged violation has occurred. To file a complaint fill out a Code of Conduct Complaint Form and Affidavit. The complaint form includes an affidavit that must be sworn or affirmed in front of a Commissioner for Taking Affidavits or Notary Public. Sworn or Affirmed complaint forms can be sent, marked “Confidential”, to the Office of the Clerk at:
Richmond Hill, ON L4B 3P4
Office of the Clerk staff can also provide in-person assistance including the swearing of the affidavit during regular business hours.
Contact the Office of the Clerk for more information about our current Integrity Commissioner, Integrity Commissioner Annual Reports and the Council Code of Conduct or call 905-771-5488.