Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
225 East Beaver Creek Road, Ground Floor, Richmond Hill, ON L4B 3P4
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Richmond Hill's Integrity Commissioner makes sure that the Council Code of Conduct is being followed. The Integrity Commissioner gives advice to Council about ethical acts and duties under the Code. They also teach the community about Council's responsibilities. Our current Integrity Commissioner services are provided by Amberley Gavel Ltd.
Council Code of Conduct
As part of the Town's continued commitment to enhancing openness and accountability in Richmond Hill, Council unanimously adopted a Code of Conduct on March 8, 2010. Council amended the Council Code of Conduct on November 12, 2012, and on February 9, 2015, Council approved that the Council Code of Conduct be reviewed along with related policies with respect to ethical behaviour of members of Council.
The Council Code of Conduct provides guidance on issues related to the acceptance of gifts and benefits, confidential information, Council-staff relations and the use of municipal property.
Council first appointed an Integrity Commissioner in 2010. In October 2013, Amberley Gavel Ltd. was appointed to provide integrity commissioner services for the Town of Richmond Hill and on February 23, 2015 Council extended its contract with Amberley Gavel Ltd. until the review of the Council Code of Conduct has been completed.
The Integrity Commissioner's duties include providing impartial, third party, professional advice to Council and responding to any compliance issues and matters relating to their ethical responsibilities and obligations under the Code, as well as educating and advising the community of the same.
The Code of Conduct came into effect on Monday, November 1, 2010 and was last amended on November 12, 2012.
For information respecting the Integrity Commissioner and/or Council Code of Conduct, contact Clerks at clerks@richmondhill.ca.
Formal complaints
You can submit a complaint when you have information about Council not following the Code of Conduct. Fill out a Council Code of Conduct Formal Complaint Form and send it to Richmond Hill's Office of the Clerk at:
225 East Beaver Creek Road
Richmond Hill, ON L4B 3P4
Contact the Office of the Clerk for more information about our current Integrity Commissioner, Integrity Commissioner Annual Reports and the Council Code of Conduct or call 905-771-5488.