Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
225 East Beaver Creek Road, Ground Floor, Richmond Hill, ON L4B 3P4
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
As part of the Town’s continued commitment to enhancing openness and accountability in Richmond Hill, Council has adopted a Council Code of Conduct and appointed an Integrity Commissioner to make sure the Code is being followed. Our current Integrity Commissioner services are provided by ADR Chambers Inc., as represented by Deborah Anschell.
Council Code of Conduct
Council unanimously adopted a Council Code of Conduct on March 8, 2010. Council amended the Code of Conduct on November 12, 2012. The Council Code of Conduct provides guidance on issues related to the acceptance of gifts and benefits, confidential information, Council-staff relations and the use of municipal property.
Council has directed the Integrity Commissioner to review and recommend amendments to the Council Code of Conduct by early 2019. Other related policies with respect to ethical behaviour of members of Council are also being reviewed at this time.
Integrity Commissioner
The Integrity Commissioner's duties include providing impartial, third party, professional advice to Council and responding to any compliance issues and matters relating to their ethical responsibilities and obligations under the Code, as well as educating and advising the community of the same.
Council first appointed an Integrity Commissioner in 2010. On June 26, 2018 Council appointed ADR Chambers Inc., as represented by Deborah Anschell, as the Town’s Integrity Commissioner.
For information respecting the Integrity Commissioner and/or Council Code of Conduct, contact Clerks at clerks@richmondhill.ca.
Formal complaints
You can submit a complaint when you have information about Council not following the Code of Conduct. Fill out a Council Code of Conduct Formal Complaint Form and send it to Richmond Hill's Office of the Clerk at:
225 East Beaver Creek Road
Richmond Hill, ON L4B 3P4
Contact the Office of the Clerk for more information about our current Integrity Commissioner, Integrity Commissioner Annual Reports and the Council Code of Conduct or call 905-771-5488.