Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Parking Permits
COVID-19 Update:
- Until further notice, all in-person Screening Review appointments will be conducted by phone interview.
- All on-street parking regulations including school zone, 3 hour maximum and overnight parking restrictions are now being enforced. If you need to park on the street for longer than 3 hours or overnight, you can purchase a Temporary Parking Permit through the Parking and By-law Portal (Please use one of the following web browsers: Chrome, Firefox or Microsoft Edge).
Temporary Parking Permits
The City of Richmond Hill allows for a maximum of 50 temporary parking permits per address, per year. A temporary parking permit costs $5 plus HST. This single permit covers parking from 12 a.m. midnight to 11:59 p.m. on the date for which it is purchased.
Residents can obtain free temporary parking permits to facilitate driveway work for a maximum of three cars for up to five days per year. The permits can be obtained by contacting Parking Control at 905-771-8860 at least one week in advance of the start of work.
Richmond Hill residents and guests can buy a temporary parking permit online at any time (registration and login required).
Terms and Conditions
Be aware of the following terms and conditions when you use a temporary parking permit:
- Permits are not valid for on-street parking when a Winter Event is declared. Visit and subscribe to RichmondHill.ca/WinterUpdates to find out the status of Winter Events.
- During a Winter Event, and when winter operations activities are ongoing, permits are valid for parking in city parking lots listed below.
- Permits are non-refundable and can't be transferred to another vehicle.
- Permits must be clearly displayed on the vehicle’s dash.
- Permits excuse parking time limits only. All other parking rules still apply.
- A permit is valid from 12 a.m. (midnight) to 11:59 p.m. of the date for which it is purchased.
- A maximum of 50 permits can be purchased for each address per year.
- Permits can be purchased for licensed, personal use motor vehicles (including motorcycles, scooters, vans, panel trucks, pick-up trucks) and taxi cabs.
- Permits cannot be purchased for commercial vehicles other than taxi cabs (including any vehicle greater than 5.2 m in length or with a gross weight of more than 3,000 kg).
- Permits cannot be purchased for campers, camper-trailers, recreational vehicles, motor homes, trailers, boats or other vehicles mounted on trailers.
Alternative Parking During Snow Removal
Permit holders can use some public parking lots during snow removal. Remember to display your permit clearly on your vehicle's dash. Spaces are available on a first-come, first-serve basis. Available parking lots during snow removal include:
| Bayview Hill Community Centre and Pool |
| 114 Spadina Road Richmond Hill, ON L4B 2Y9 |
| Bond Lake Arena |
| 70 Old Colony Road Richmond Hill, ON L4E 3G4 |
| Centennial Pool and Fitness Studio |
| 161 Newkirk Road Richmond Hill, ON L4C 3G6 |
| Ed Sackfield Arena |
| 311 Valleymede Drive Richmond Hill, ON L4B 2E1 |
| Elgin Barrow Arena |
|
43 Church Street South |
|
Elgin West Community Centre and Pool |
|
11099 Bathurst Street |
| Elvis Stojko Arena |
| 350 16th Avenue Richmond Hill, ON L4C 7A9 |
| Lake Wilcox Community Centre |
| 81 Wildwood Avenue
Richmond Hill, ON L4E 3B6 |
| Langstaff Community Centre |
| 155 Red Maple Road
Richmond Hill, ON L4B 4P9 |
| Oak Ridges Community Centre |
| 12895 Bayview Avenue
Richmond Hill, ON L4B 4P9 |
| Richmond Green Sports Centre and Park |
| 1300 Elgin Mills Road East
Richmond Hill, ON L4S 1M5 |
| Richvale Community Centre and Pool |
| 160 Avenue Road
Richmond Hill, ON L4C 5L8 |
| Rouge Woods Community Centre and Indoor Bocce Facility |
| 110 Shirley Drive
Richmond Hill, ON L4S 1Y9 |
| The Wave Pool |
| Lois Hancey Aquatic Centre
5 Hopkins Street |
| Tom Graham Arena |
| 1300 Elgin Mills Road East
Richmond Hill, ON L4S 1M5 |
Frequently Asked Questions
| Can I get a temporary permit for a commercial vehicle? |
| Permits can be purchased for taxi cabs, but will only be issued for other commercial vehicles in exceptional circumstances. Please contact 905-771-8860 if you require a permit for a commercial vehicle. |
| Can I purchase a permit for a guest before confirming their licence plate number? |
| No, you can't buy a temporary permit without a licence plate number for the vehicle that will be parked. |
| Can I purchase a permit for a vehicle with an out-of-province licence plate? |
| Yes, you can purchase a permit even if your vehicle is registered with an out-of-province licence plate. |
| Can I renew my permit online? |
| Permits cannot be renewed; however, you can purchase a new permit through our parking portal, as long as you haven't reached your maximum of 50 permits. |
| How can I get a refund? |
| Richmond Hill does not give refunds of any amount for 24-hour temporary parking permits. |
| What do I do if I'm having issues trying to purchase a permit online? |
| Please call 905-771-8860. |
| How do I correct a wrong licence plate number? |
| You can click the Back button to make a correction to your permit application before your permit has been issued. |
| What can I do if I require additional permits? |
| If you require additional permits, please submit your request in writing, including an explanation as to why you require additional permits to the Director of By-law and Licensing Enforcement at parking@richmondhill.ca. |