Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
225 East Beaver Creek Road, Ground Floor, Richmond Hill, ON L4B 3P4
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Richmond Hill residents and guests can buy a temporary parking permit online at any time (registration and login required).
You can also buy a temporary parking permit in-person (with proof of your address) from Parking Control (Monday to Friday, 8:30 a.m. to 4:30 p.m.) at:
225 East Beaver Creek Road, 3rd floor
Richmond Hill, ON L4B 3P4
Cost
A temporary parking permit costs $5 plus HST. This single permit covers parking from 12 a.m. midnight to 11:59 p.m. on the date for which it is purchased.
Terms and conditions
Be aware of the following terms and conditions when you use a temporary parking permit:
- Permits must be properly displayed in your vehicle, on the dash in plain view
- Permits excuse parking time limits only. All other parking rules still apply
- Do not park on a side of the street next to even-numbered addresses
- A permit is valid from 12 a.m. midnight to 11:59 p.m. on the date for which it is purchased
- Permits are non-refundable and can't be transferred to another vehicle
- Permits become null and void when there are snow removal operations. Alternative parking during snow removal will be available in some parking lots on a first-come, first-serve basis
- You can't park in the same place for more than 25 days straight, even with a permit
- There is a 25-permit maximum per address, per year
- Parking permits can be cancelled or taken away to ensure public safety, when the permit was purchased using false information or when the vehicle has an expired validation sticker
- Permits can be issued for motor vehicles, motorcycles, scooters, vans, panel trucks, pick-up trucks or taxicabs as long as it is a household's main form of transportation
- Permits can only be issued for vehicles 5.2 m in length or less, with a gross weight of 3,000 kg or less
- Permits will not be issued for campers, camper-trailers, recreational vehicles, motor homes, trailers, boats or other vehicles mounted on trailers
Alternative parking during snow removal
Permit holders can use some public parking lots during snow removal. Remember to display your permit clearly on your vehicle's dash. Spaces are available on a first-come, first-serve basis. Available parking lots during snow removal include:
| Bayview Hill Community Centre and Pool |
| 114 Spadina Road Richmond Hill, ON L4B 2Y9 |
| Bond Lake Arena |
| 70 Old Colony Road Richmond Hill, ON L4E 3G4 |
| Centennial Pool and Fitness Studio |
| 161 Newkirk Road Richmond Hill, ON L4C 3G6 |
| Ed Sackfield Arena |
| 311 Valleymede Drive Richmond Hill, ON L4B 2E1 |
| Elgin Barrow Arena |
|
43 Church Street South |
|
Elgin West Community Centre and Pool |
|
11099 Bathurst Street |
| Elvis Stojko Arena |
| 350 16th Avenue Richmond Hill, ON L4C 7A9 |
| Lake Wilcox Community Centre |
| 81 Wildwood Avenue
Richmond Hill, ON L4E 3B6 |
| Langstaff Community Centre |
| 155 Red Maple Road
Richmond Hill, ON L4B 4P9 |
| Oak Ridges Community Centre |
| 12895 Bayview Avenue
Richmond Hill, ON L4B 4P9 |
| Richmond Green Sports Centre and Park |
| 1300 Elgin Mills Road East
Richmond Hill, ON L4S 1M5 |
| Richvale Community Centre and Pool |
| 160 Avenue Road
Richmond Hill, ON L4C 5L8 |
| Rouge Woods Community Centre and Indoor Bocce Facility |
| 110 Shirley Drive
Richmond Hill, ON L4S 1Y9 |
| The Wave Pool |
| Lois Hancey Aquatic Centre
5 Hopkins Street |
| Tom Graham Arena |
| 1300 Elgin Mills Road East
Richmond Hill, ON L4S 1M5 |
Frequently asked questions
| Can I get a temporary permit for a commercial vehicle? |
| Yes, you can get a temporary permit for a commercial vehicle but only if it's the main form of transportation for your family, it's less than 5.2 m in length and under 3,000 kg in weight. It has to be your family's only vehicle or must be registered for personal use only. Email us or call us at 905-771-8860 for more information about commercial vehicles. |
| Can I purchase a permit for a guest before confirming their licence plate number? |
| No, you can't buy a temporary permit without a licence plate number for the vehicle that will be parked. |
| Can I purchase a permit for a vehicle with an out-of-province licence plate? |
| Yes, you can purchase a permit even if your vehicle is registered with an out-of-province licence plate. |
| Can I renew my permit online? |
| Permits cannot be renewed; however, you can purchase a new permit through our parking portal, as long as you haven't reached your maximum of 25 permits. |
| How can I get a refund? |
| Richmond Hill does not give refunds of any amount for 24-hour temporary parking permits. |
| How can I correct wrong information after my permit is issued? |
| Information can't be corrected once a permit is issued. |
| How do I correct a wrong licence plate number? |
| You can click the Back button to make a correction to your permit application before your permit has been issued. |
| How many permits can I purchase per year? |
| You can purchase a maximum of 25 temporary permits per address, per year. If you require additional permits, please submit your request in writing, including an explanation as to why you require additional permits to the Director of By-law and Licensing Enforcement at parking@richmondhill.ca. You will be required to ensure your neighbours don't object to additional temporary parking permits. |
Paving Your Driveway?
Between June and October, residents can obtain free temporary parking permits (maximum three cars) for up to five days per year. The permits must be obtained in person at Richmond Hill's main Municipal Offices (225 East Beaver Creek Road, 3rd floor, Parking Control) during regular business hours, Monday through Friday between 8:30 a.m. and 4:30 p.m. Please note that applicants must present proof of address.