The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
COVID-19 Update:
The City of Richmond Hill allows for a maximum of 50 temporary parking permits per address, per year. A temporary parking permit costs $5 plus HST. This single permit covers parking from 12 a.m. midnight to 11:59 p.m. on the date for which it is purchased.
Residents can obtain free temporary parking permits for a maximum of three cars, for up to five days per year to facilitate driveway works. The permits can be obtained by contacting Parking Control at 905-771-8860 at least one week in advance of the start of work.
Richmond Hill residents and guests can buy a temporary parking permit online at any time (registration and login required).
The Parking and Bylaw Portal will be unavailable January 21, 2021 between 4:30 p.m. and 7:30 p.m. EST due to system maintenance. We apologize for any inconvenience.
You can also buy a temporary parking permit in-person (with proof of your address) from Parking Control (Monday to Friday, 8:30 a.m. to 4:30 p.m.) at:
225 East Beaver Creek Road, 3rd floor
Richmond Hill, ON L4B 3P4
Be aware of the following terms and conditions when you use a temporary parking permit:
Permit holders can use some public parking lots during snow removal. Remember to display your permit clearly on your vehicle's dash. Spaces are available on a first-come, first-serve basis. Available parking lots during snow removal include:
Bayview Hill Community Centre and Pool |
114 Spadina Road Richmond Hill, ON L4B 2Y9 |
Bond Lake Arena |
70 Old Colony Road Richmond Hill, ON L4E 3G4 |
Centennial Pool and Fitness Studio |
161 Newkirk Road Richmond Hill, ON L4C 3G6 |
Ed Sackfield Arena |
311 Valleymede Drive Richmond Hill, ON L4B 2E1 |
Elgin Barrow Arena |
43 Church Street South |
Elgin West Community Centre and Pool |
11099 Bathurst Street |
Elvis Stojko Arena |
350 16th Avenue Richmond Hill, ON L4C 7A9 |
Lake Wilcox Community Centre |
81 Wildwood Avenue
Richmond Hill, ON L4E 3B6 |
Langstaff Community Centre |
155 Red Maple Road
Richmond Hill, ON L4B 4P9 |
Oak Ridges Community Centre |
12895 Bayview Avenue
Richmond Hill, ON L4B 4P9 |
Richmond Green Sports Centre and Park |
1300 Elgin Mills Road East
Richmond Hill, ON L4S 1M5 |
Richvale Community Centre and Pool |
160 Avenue Road
Richmond Hill, ON L4C 5L8 |
Rouge Woods Community Centre and Indoor Bocce Facility |
110 Shirley Drive
Richmond Hill, ON L4S 1Y9 |
The Wave Pool |
Lois Hancey Aquatic Centre
5 Hopkins Street |
Tom Graham Arena |
1300 Elgin Mills Road East
Richmond Hill, ON L4S 1M5 |
Can I get a temporary permit for a commercial vehicle? |
Permits can be purchased for taxi cabs, but will only be issued for other commercial vehicles in exceptional circumstances. Please contact 905-771-8860 if you require a permit for a commercial vehicle. |
Can I purchase a permit for a guest before confirming their licence plate number? |
No, you can't buy a temporary permit without a licence plate number for the vehicle that will be parked. |
Can I purchase a permit for a vehicle with an out-of-province licence plate? |
Yes, you can purchase a permit even if your vehicle is registered with an out-of-province licence plate. |
Can I renew my permit online? |
Permits cannot be renewed; however, you can purchase a new permit through our parking portal, as long as you haven't reached your maximum of 50 permits. |
How can I get a refund? |
Richmond Hill does not give refunds of any amount for 24-hour temporary parking permits. |
What do I do if I'm having issues trying to purchase a permit online? |
Please call 905-771-8860. |
How do I correct a wrong licence plate number? |
You can click the Back button to make a correction to your permit application before your permit has been issued. |
What can I do if I require additional permits? |
If you require additional permits, please submit your request in writing, including an explanation as to why you require additional permits to the Director of By-law and Licensing Enforcement at parking@richmondhill.ca. |