The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Richmond Hill's Water Use Conservation By-law limits outdoor water use from June 15 to September 30. We use more water in the hot, dry summer months for outdoor water uses such as lawn watering and car washing. Saving water during this season helps us protect the environment and keeps our waste reserves from running low.
The By-law includes the following restrictions during the summer months:
View our tips for saving water.
There are some exceptions to Richmond Hill's water use rules, including:
Anyone who does not follow our water use rules can be fined according to the Provincial Offences Act.
Contact Richmond Hill's By-law Department at 905-771-0198 to register a complaint.