Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Asset Management
Keeping City Infrastructure Reliable and Supporting Strategic Priorities
The City of Richmond Hill manages and maintains more than 300,000 infrastructure assets (such as roads, watermains, sewer pipes, etc.) that deliver critical services to the community.
The City’s Asset Management Planning Process and in-house Enterprise Asset Management System play a key role in supporting service delivery. Asset management practices move our Strategic Priorities forward, particularly fiscal responsibility, by tracking, managing and optimizing the quality and reliability of infrastructure.
Approved 2021 Asset Management Plan
The 2021 Asset Management Plan was endorsed by Council in June 2021. The approval of the Plan established compliance with Ontario Regulation 588/17, Asset Management Planning for Municipal Infrastructure (O. Reg. 588/17), one year ahead of the next specified regulatory deadline of July 1, 2022.
The Plan outlines the City’s approaches for the efficient and cost-effective management of the City’s following infrastructure to ensure our community stays safe and services are maintained.
- roadways including active transportation
- bridges and culverts
- recreational facilities
- watermain pipes
- stormwater management ponds and other related assets, and
- sanitary and storm sewers
The plan also takes into consideration changing demographic trends, growth and the City’s Climate Change Framework.
Informing the Capital Budgeting and Forecast Process
Through the City’s asset management planning process and Enterprise Asset Management system, capital investment needs are identified and are used as one of the key inputs to inform the development of capital budget and forecasts.
| Exceeding the Provincial Regulation |
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Our 2021 Asset Management Plan, approved by Council on June 9, 2021, describes the value, age, and condition of the City’s assets; the actions performed to manage our assets; how well those actions are working; and how much these actions cost. In addition to establishing compliance ahead of the regulatory deadline, the scope of the 2021 Asset Management Plan includes assets that the City classifies as Core+. Core+ encompasses the definition of “core municipal infrastructure assets” as outlined in O. Reg. 588/17 plus the addition of the City’s active transportation infrastructure (within right-of-way) and recreation facilities (community centres and arenas).
Moving forward, the City will be updating its Asset Management Plan in line or ahead of the next 2024 regulatory requirements. |
| Award-winning Enterprise Asset Management System |
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The 2021 Asset Management Plan is the result of recent advancements in the City’s asset management planning capabilities, in particular the Enterprise Asset Management system. The system is a web-based software application developed in-house by City Staff across our service areas. It provides current and forecasted information on our assets to support infrastructure investment decision-making. Using the application, we are able to use current asset information and forecast the impacts of different funding levels on condition and service levels and prioritize City projects such that funding is used as efficiently as possible on work that matters most to the City. |
| Robust Asset Management Planning Process and Policy |
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The City’s Asset Management Planning Process is built on a robust framework which details specific guiding principles, business practices, initiatives for continuous improvement, and defined roles and responsibilities. Richmond Hill’s principles and commitments to asset management planning are outlined in the City's Asset Management Policy, which was endorsed by Council on May 28, 2019. The Asset Management Policy conforms to the prescribed requirements in O. Reg. 588/17. The Policy establishes sound asset management principles, including fiscal responsibility, consideration of risk, alignment with Strategic Priorities and Official Plans, and the commitment to share the Asset Management Plan with the public. These principles are integrated with ongoing capital, operations, and maintenance activities, through the City’s Asset Management Strategy and Asset Management Plan. |