The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
A Community Improvement Plan (CIP) is a tool that can help revitalize areas within a community by designating a CIP project area and providing programs, such as grants, in order to meet specific goals and community improvement needs.
On February 26, 2018, Council approved the Richmond Hill Office Development and downtown Local Centre Community Improvement Plan (the CIP).
The CIP supports and incentivizes new office development in Richmond Hill’s designated centres and corridors and older business parks through a Tax Increment Equivalent Grant and a Building Renovation Grant. It also supports revitalization of the City’s Village Business Improvement Area through grants related to façade improvements, enhanced landscaping and new signage. These grants are geared to businesses and property owners located within program defined areas, and provided they meet certain criteria.
Purpose of CIP
For more information about the programs and eligibility criteria, and how to apply for a grant, please see the CIP Grants website.
On April 27, 2022, Council approved in principle an extension of the CIP program for an additional 5 years until 2027. Changes to the CIP will be undertaken by City staff through the formal CIP update process in accordance with the Planning Act. The changes are proposed to come into effect in February 2023.
The proposed updates include the following:
Please see the Draft Amendment to the CIP and the Draft Updated CIP for the details on the proposed changes.
The draft changes to the CIP will be brought to a Council Meeting on February 22, 2023 for adoption. This meeting will be held in the Council Chambers of the Municipal Offices at 225 East Beaver Creek Road. Members of the public may attend in person of watch the livestream of the meeting at RichmondHill.ca/CouncilMeetings. Please visit the City's Calendar to access the meeting agenda and link to the staff report. Updates to the grant application form and guide will become available on the City's website after the updates come into effect.
Any person who wishes to speak to Council on the proposed updates to the CIP must pre-register with the Office of the Clerk by 12 p.m. the day before the meeting. Please register by sending an email to clerks@richmondhill.ca or by using the City’s online form. If you wish to make a written submission, please send it to clerks@richmondhill.ca. Please ensure that you include your name, contact number and address so that you may be contacted, if necessary. For more information, please contact the Office of the Clerk at 905-771-8800 or by e-mail at clerks@richmondhill.ca.