The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Richmond Hill has a long tradition of working with the community to protect our natural environment. Since 2014, the City has built on this tradition by implementing our Environment Strategy, "Greening the Hill: Our Community, Our Future." In July 2022, Richmond Hill Council approved an update to the Environment Strategy. The updated Strategy - developed with help from the community - brings a stronger lens to how we can all work together to protect our environment as the city grows and climate change impacts intensify.
The updated Strategy is guided by three key principles: Greening our Consumption, Greening our Natural Spaces and Greening our Growth. These principles are applied throughout the Strategy within 10 interrelated and complementary themes, each with its own goals, objectives and actions:
The Strategy Update will help guide Richmond Hill’s efforts to manage its environmental impacts, enhance local ecosystems, and create a more sustainable community from now to 2031.
Read the Environment Strategy Update
View our 2023 Environment Strategy Achievements
For a quick snapshot of the updated Strategy, view our Public Guide to the Environment Strategy Update.
The following documents provide a snap shot of annual Environment Strategy accomplishments.
Email us at greeningthehill@richmondhill.ca to ask any questions or to obtain a hard copy of the Environment Strategy Update.
Richmond Hill’s first Environmental Scorecard uses key indicators to show progress on our efforts to protect, restore and enhance our natural environment. Covering the years 2015 to 2019, the indicators are grouped into three categories:
View the Environmental Scorecard.
Learn about our Environmental Initiatives.
View our calendar for upcoming green events and projects.