Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
225 East Beaver Creek Road, Ground Floor, Richmond Hill, ON L4B 3P4
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Richmond Hill’s Corporate Key Performance Indicator (KPI) Program is a new performance measurement initiative which launched in 2017 to improve service efficiency and effectiveness. The KPI program encourages the culture of asking questions, reflecting on results and engaging in open communication as decisions are being made. The program is designed to grow over the next few years, with new indicators being added in 2019 and 2020. Richmond Hill staff will continue to report to the Audit Committee annually.