COVID-19

Everyone is feeling the effects of COVID-19, and if you need support, there is help available to you. York Region provides an online list of wide-ranging support services, including help for seniors, people experiencing homelessness or in need of emergency food access, and those in need of financial relief. There are also resources available to help you maintain your mental health and well-being during the pandemic.

You can also access information on government and community-based social services through 211 Ontario by dialling 2-1-1 (for non-emergency requests) or visiting 211ontario.ca.

Visit york.ca/COVID19Vaccine for information about the vaccine and where you can get vaccinated, including mobile and pop-up clinics.

The Ontario Government in partnership with Metrolinx, is also offering mobile clinics. The GO-VAXX buses are travelling to communities across Southern Ontario and beyond. For more information and to see the schedule, visit the Ontario Government website.

• The Operations Centre (1200 Elgin Mills Road East) for select in-person services 

• The main Municipal Offices (225 East Beaver Creek Road) for select in-person services

• All community centres 
• McConaghy Centre
• Pools (except The Wave Pool)
• Oak Ridges Fitness Centre (membership required)
• Ed Sackfield Fitness Centre and Indoor Track (membership required)
• Arenas (except Elgin Barrow) 
• Richmond Green Sports Dome 
• Richmond Green Sports Centre
• Richmond Hill David Dunlap Observatory 
• Heritage Centre 
• Eyer Homestead – Challenge Course for permits
• Tennis and pickleball courts
• Splash pads
• Sports fields

• Richmond Hill Public Library branches. Visit rhpl.ca/reopening for full details and hours
• Richmond Hill Centre for the Performing Arts 
• Hybrid Council Meetings - Participate/watch in person or online

Pre-registration is highly recommended for all recreational programs and drop-in spaces are limited. Visit RichmondHill.ca/RecGuide for details.

Indoor Recreation Facilities and Programs

• The Wave Pool
• Elgin Barrow Arena
• Bayview Hill Fitness Studio

What's coming soon

• The Wave Pool - expected to open fall 2022

Update: The Ontario government has removed the mandatory masking requirement for most settings. Masks are no longer a mandatory requirement in any City facility, but visitors will still be required to complete a self-screening before entering. Those who wish to withdraw from a program can contact recreation@richmondhill.ca. 

• Do not visit if you are unwell
• Proof of vaccination is not required to enter
• Face coverings/masks are not required. Visitors are welcome to continue wearing a mask if they choose 
• All visitors must complete a self-screening before entering and must adhere to other health and safety requirements when inside the facility
• Where applicable, you are encouraged to speak with your sports leagues and organizations for any requirements they may have implemented. 

• Services and requirements may be subject to change due to provincial COVID-19 restrictions. Visitors are encouraged to visit this webpage for the latest information before attending a City facility

The health and safety of our staff and visitors is a priority for the City. Thank you in advance for your cooperation.

• Waste bin and garbage tag sales
• Parking and By-law penalty notice screenings (upon request and by appointment only) and hearings (by appointment)
• Parking and By-law penalty notice payments (online option available)
• Sign retrievals (payment and pick-up of sign)
• Water and wastewater appointments

The main Municipal Offices feature a new customer-centric service area on the ground floor, which will increase safety and accessibility for residents by removing the need to travel between multiple floors. Visitors will find it more streamlined and convenient to have Access Richmond Hill, Office of the Clerk, Planning Services, Building Services and Development Engineering Services all located by the main entrance.

The following in-person services are available:

• Marriage licences
• Parking and By-law penalty notice payments (online option available)
• Waste bin and garbage tag sales
• Routine Disclosures and Requests for Records (online option available)
• Commissioning of documents (appointment required)
• Municipal related invoice payments (with hardcopy of the bill)
• Tax and water bill payments (can also be done online through your bank)
• Apply for, change or cancel pre-authorized payments for water and property bills (online option available)
• Residential building permit application (online option available)
• Building Permit pre-consultation meeting (appointment required)
• Site alteration permit application prescreening (appointment required)
• Technical inquiries related to site alteration permits and subdivisions, site plans and grading complaints (appointment required)
• Traffic complaints (appointment required; email option available: traffic.inquiries@richmondhill.ca) 

We are here to help

The Access Richmond Hill Contact Centre can help you with general inquiries and respond to questions or concerns about programs and services. We also offer translation assistance for residents who need services in languages other than English.

If you have questions about how to access a City service, please visit RichmondHill.ca or contact Access Richmond Hill by email at access@richmondhill.ca or by phone at 905-771-8800 Monday to Friday, 8:30 a.m. to 4:30 p.m.

Residents can also report a problem (e.g. missed garbage collection, streetlight out), and/or submit a general inquiry using our online portal.