Last updated: September 20, 2022
The health and safety of our residents, program participants, visitors and staff is a top priority. The City of Richmond Hill is working closely with York Region Public Health to monitor COVID-19. This is being done in collaboration with provincial and national health agencies.
Update on COVID-19 Restrictions - Mask Requirement Lifted
The Ontario government has removed the mandatory masking requirement for most settings. Masks are no longer a mandatory requirement in any City of Richmond Hill facility, but visitors will still be required to complete a health self-screening before entering. Visitors are welcome to continue wearing a mask if they choose. Scroll down to see 'What's Open, Closed and Coming Soon'.
Protect yourself against COVID-19
Visit the York Region website for information and resources on how to protect yourself against COVID-19 or call Health Connection at 1-800-361-5653. York Region reports daily on COVID-19 data related to number of cases, assessment centres, lab results and outbreaks.
| Community supports |
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Everyone is feeling the effects of COVID-19, and if you need support, there is help available to you. York Region provides an online list of wide-ranging support services, including help for seniors, people experiencing homelessness or in need of emergency food access, and those in need of financial relief. There are also resources available to help you maintain your mental health and well-being during the pandemic.
You can also access information on government and community-based social services through 211 Ontario by dialling 2-1-1 (for non-emergency requests) or visiting 211ontario.ca.
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| Vaccinations in York Region |
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Visit york.ca/COVID19Vaccine for information about the vaccine and where you can get vaccinated, including mobile and pop-up clinics.
The Ontario Government in partnership with Metrolinx, is also offering mobile clinics. The GO-VAXX buses are travelling to communities across Southern Ontario and beyond. For more information and to see the schedule, visit the Ontario Government website.
| Government Roles and Responsibilities |
| Government of Canada |
- Authorize vaccines for use in Canada
- Procure vaccines and related supplies
- Provide scientific guidance on vaccine use
- Ongoing monitoring of vaccine safety throughout Canada
- Work with vaccine manufacturers to ensure safe and timely delivery of vaccines to provinces and territories
- Support provinces and territories in managing logistics
Learn more on the Government of Canada website.
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| Province of Ontario |
- Distribute vaccines and supplies received from the Government of Canada
- Prioritize rollout across Ontario
- Track volumes of vaccines administered
Learn more on the Province of Ontario’s website.
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| Regional Municipality of York |
- Distribute and administers vaccines
- Plan for vaccination rollout within the region based on the Province of Ontario’s plan and contingent on Federal supply
- Manage bookings of vaccinations of priority populations
- Safely store vaccine received from the Province of Ontario
Learn more on the Regional Municipality of York’s website.
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| City of Richmond Hill |
- Providing non-clinical support to York Region
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| COVID-19 in York Region data |
| York Region reports daily on COVID-19 data related to number of cases, assessment centres, lab results and outbreaks. Visit York.ca/COVID19data to view the interactive dashboard. |
What's open, closed and coming soon
| What's open |
- The Operations Centre (1200 Elgin Mills Road East) for select in-person services
| Services available at the Operations Centre |
- Waste bin and garbage tag sales
- Parking and By-law penalty notice screenings (upon request and by appointment only) and hearings (by appointment)
- Parking and By-law penalty notice payments (online option available)
- Sign retrievals (payment and pick-up of sign)
- Water and wastewater appointments
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- The main Municipal Offices (225 East Beaver Creek Road) for select in-person services
| Services available at the main Municipal Offices |
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The main Municipal Offices feature a new customer-centric service area on the ground floor, which will increase safety and accessibility for residents by removing the need to travel between multiple floors. Visitors will find it more streamlined and convenient to have Access Richmond Hill, Office of the Clerk, Planning Services, Building Services and Development Engineering Services all located by the main entrance.
| What you need to know before visiting |
- While some services are available by walk-in, others require appointments to be booked in advance. Virtual appointments may also be available
- Do not visit if you are unwell
- You must complete a health self-screening before entering
- Visitors can only access the building through the front doors
- Contactless payment is available and encouraged
- Services and requirements may be subject to change due to provincial COVID-19 restrictions. Visitors are encouraged to visit this webpage for the latest information before attending a City facility
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The following in-person services are available:
- Marriage licences
- Parking and By-law penalty notice payments (online option available)
- Waste bin and garbage tag sales
- Routine Disclosures and Requests for Records (online option available)
- Commissioning of documents (appointment required)
- Municipal related invoice payments (with hardcopy of the bill)
- Tax and water bill payments (can also be done online through your bank)
- Apply for, change or cancel pre-authorized payments for water and property bills (online option available)
- Residential building permit application (online option available)
- Building Permit pre-consultation meeting (appointment required)
- Site alteration permit application prescreening (appointment required)
- Technical inquiries related to site alteration permits and subdivisions, site plans and grading complaints (appointment required)
- Traffic complaints (appointment required; email option available: traffic.inquiries@richmondhill.ca)
We are here to help
The Access Richmond Hill Contact Centre can help you with general inquiries and respond to questions or concerns about programs and services. We also offer translation assistance for residents who need services in languages other than English.
If you have questions about how to access a City service, please visit RichmondHill.ca or contact Access Richmond Hill by email at access@richmondhill.ca or by phone at 905-771-8800 Monday to Friday, 8:30 a.m. to 4:30 p.m.
Residents can also report a problem (e.g. missed garbage collection, streetlight out), and/or submit a general inquiry using our online portal.
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- All community centres
- McConaghy Centre
- Pools
- Oak Ridges Fitness Centre (membership required)
- Ed Sackfield Fitness Centre and Indoor Track (membership required)
- Arenas (except Elgin Barrow)
- Richmond Green Sports Dome
- Richmond Green Sports Centre
- Richmond Hill David Dunlap Observatory
- Heritage Centre
- Eyer Homestead – Challenge Course for permits
- Tennis and pickleball courts
- Splash pads
- Sports fields
Pre-registration is highly recommended for all recreational programs and drop-in spaces are limited. Visit RichmondHill.ca/RecGuide for details.
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| What's closed |
Indoor Recreation Facilities and Programs
- Elgin Barrow Arena
- Bayview Hill Fitness Studio
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| What you need to know before visiting a recreation facility |
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Update: The Ontario government has removed the mandatory masking requirement for most settings. Masks are no longer a mandatory requirement in any City facility, but visitors will still be required to complete a self-screening before entering. Those who wish to withdraw from a program can contact recreation@richmondhill.ca.
- Do not visit if you are unwell
- Proof of vaccination is not required to enter
- Face coverings/masks are not required. Visitors are welcome to continue wearing a mask if they choose
- All visitors must complete a self-screening before entering and must adhere to other health and safety requirements when inside the facility
- Where applicable, you are encouraged to speak with your sports leagues and organizations for any requirements they may have implemented.
- Services and requirements may be subject to change due to provincial COVID-19 restrictions. Visitors are encouraged to visit this webpage for the latest information before attending a City facility
The health and safety of our staff and visitors is a priority for the City. Thank you in advance for your cooperation.
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Please note that facilities and programs are subject to change based on provincial COVID-19 restrictions.
For updates, subscribe to this webpage by clicking "Receive Email Updates" below. You can also follow us on Twitter and Facebook.
City services
| Services available at the Operations Centre (1200 Elgin Mills Road East) |
- Waste bin and garbage tag sales
- Parking and By-law penalty notice screenings (upon request and by appointment only) and hearings (by appointment)
- Parking and By-law penalty notice payments (online option available)
- Sign retrievals (payment and pick-up of sign)
- Water and wastewater appointments
|
| Services available at the main Municipal Offices (225 East Beaver Creek Road) |
|
The main Municipal Offices feature a new customer-centric service area on the ground floor, which will increase safety and accessibility for residents by removing the need to travel between multiple floors. Visitors will find it more streamlined and convenient to have Access Richmond Hill, Office of the Clerk, Planning Services, Building Services and Development Engineering Services all located by the main entrance.
| What you need to know before visiting |
- While some services are available by walk-in, others require appointments to be booked in advance. Virtual appointments may also be available
- Do not visit if you are unwell
- You must complete a health self-screening before entering
- Visitors can only access the building through the front doors
- Contactless payment is available and encouraged
- Services and requirements may be subject to change due to provincial COVID-19 restrictions. Visitors are encouraged to visit this webpage for the latest information before attending a City facility
|
The following in-person services are available:
- Marriage licences
- Parking and By-law penalty notice payments (online option available)
- Waste bin and garbage tag sales
- Routine Disclosures and Requests for Records (online option available)
- Commissioning of documents (appointment required)
- Municipal related invoice payments (with hardcopy of the bill)
- Tax and water bill payments (can also be done online through your bank)
- Apply for, change or cancel pre-authorized payments for water and property bills (online option available)
- Residential building permit application (online option available)
- Building Permit pre-consultation meeting (appointment required)
- Site alteration permit application prescreening (appointment required)
- Technical inquiries related to site alteration permits and subdivisions, site plans and grading complaints (appointment required)
- Traffic complaints (appointment required; email option available: traffic.inquiries@richmondhill.ca)
We are here to help
The Access Richmond Hill Contact Centre can help you with general inquiries and respond to questions or concerns about programs and services. We also offer translation assistance for residents who need services in languages other than English.
If you have questions about how to access a City service, please visit RichmondHill.ca or contact Access Richmond Hill by email at access@richmondhill.ca or by phone at 905-771-8800 Monday to Friday, 8:30 a.m. to 4:30 p.m.
Residents can also report a problem (e.g. missed garbage collection, streetlight out), and/or submit a general inquiry using our online portal.
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Help for businesses
The COVID-19 pandemic is affecting companies locally and globally. We're compiling information and resources for companies to help deal with the challenges during and after the pandemic.
Community Recognition Certificate
Richmond Hill’s Community Recognition Certificate recognizes individuals and organizations in the community that have helped others during the COVID-19 pandemic. Do you know someone who has made a measurable, positive, impact on the community during the pandemic? Nominate them today for a Community Recognition Certificate!
For more information on the certificate nomination process, visit RichmondHill.ca/CommunityCertificate.
Additional resources
