The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
In an effort to protect birds from urban hazards, on May 22nd, 2024, Council endorsed mandatory Bird-Safe Design Standards for all lands that are subject to Site Plan approval, i.e. where low-rise, mid-rise, high-rise built form (as defined by the City’s Official Plan), and Industrial, Commercial and Institutional are being proposed.
The Sustainability Metrics Program is a scoring system used by the City to encourage developers and builders to work with municipal staff to achieve healthy, complete, and sustainable communities. The Sustainability Metrics are green development standards that Richmond Hill uses to quantify and evaluate the sustainability performance of new developments and promote sustainable design targets that go beyond provincial and municipal requirements. This Program supports the City’s “greening our growth” principle by integrating climate and ecological resiliency into our communities.
To qualify for approval, each draft plan and site plan application must achieve a minimum Sustainability Score.
All applications submitted to Richmond Hill up to December 31, 2022 must use the original version of the Sustainability Metrics . The updated version of the program takes effect on January 1, 2023. We encourage applicants to familiarize themselves with the new program.
Original Program – Applications until December 31, 2022 | ||||||||
When submitting development applications for Draft Plan and Site Plan approval, applicants are required to include a sustainability score and summary report with their submission. Development applications must achieve at least a "good" performance level to be considered for approval.
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Please note: The Sustainability Metrics Program Guidebook has been updated to reflect changes to metrics NE-9 (Stormwater Quantity) and IB-18 (Bird-Safe Design), along with minor points of clarification. Development applications submitted after May 22, 2024 are subject to the revisions contained in the updated Guidebook.
An updated version of the program takes effect on January 1, 2023. All applications submitted to Richmond Hill on or after January 1, 2023 must use the updated version of the Sustainability Metrics.
Updated Program – Applications on or after January 1, 2023 |
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The original version of the Sustainability Metrics was released in 2014. Using lessons learned, best practices and new ideas from partner municipalities, government agencies, the development industry and other stakeholders, the Sustainability Metrics Program was updated in 2022. This version reflects legislative changes, updated building requirements, municipal priorities, industry trends, and opportunities to increase innovation in sustainable development. Richmond Hill’s updated Sustainability Metrics Program takes effect on January 1, 2023. Program DescriptionThe updated program includes approximately 120 metric options spanning five categories (Built Environment, Mobility, Natural Environment and Open Space, Infrastructure and Buildings, and Innovation). Each metric has an associated point value. Applicants can choose which metrics best align with their project; the combination of points from the selected metrics produces a sustainability score. You can learn more about each metric in the Sustainability Metrics Program Guidebook. There are 3 performance levels that can be achieved through the Sustainability Metrics Program – Gold, Silver and Bronze – based on the final sustainability score received. Development applications must achieve at least a "bronze" performance level to be considered for approval:
Submitting an Application
Richmond Hill's updated sustainability scores and performance levels are summarized below:
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You can find resources in the dropdown below.
Helpful Resources |
Program UpdateThe Sustainability Metrics partner municipalities (Richmond Hill, Brampton, Markham, and Vaughan) held a developer information session on November 24, 2022 to outline key changes and improvements to the program. The following resources provide guidance for applicants to Richmond Hill's updated Sustainability Metrics Program:
Background Information
Related Programs and ResourcesEnbridge Savings by Design Savings by Design Affordable Housing Program provides cash-back incentives for affordable housing builders and developers, assisting them to build cost-effective affordable housing, while at the same time, improve the comfort and quality of life for residents. (Associated to Designing for Lifecycle housing metric). Savings by Design Green Building Initiative offers supportive and financial incentives to help builders design and construct buildings and houses with higher energy performance and help homeowners save on energy costs. (Associated to Energy metrics within the Building and Infrastructure category). These Enbridge programs include a "visioning session" facilitated by Sustainable Buildings Canada and an Enbridge Sales Representative. The visioning session is a preliminary, one to two-hour meeting that helps to define your project requirements and sustainability priorities beyond energy efficiency. York Region's Sustainable Residential Development Incentives Sustainable Development through LEED in York Region offers additional servicing capacity assignment credits to the local municipality as an incentive to promote sustainable residential high-density developments that are four storeys or higher. (Associated to Energy metrics within the Building and Infrastructure category). Servicing Incentive Program (SIPS) provides water and wastewater servicing capacity assignment credits for new residential grade-related developments that are a maximum of three storeys in height. Toronto Regional Conservation Authority's water education and awareness program The Sustainable Technologies Evaluation Program (STEP) is a conservation authority-led initiative that fosters broader implementation of technologies that protect water resources and reduce our carbon footprint. (Associated to water conservation metrics within the Natural Environment and Open Space metrics). The Sustainable Neighbourhood Action Plan (SNAP) Program aims to accelerate the creation of sustainable neighbourhoods in older urban areas by providing a neighbourhood-based solution for achieving greater impact in urban renewal and climate action. (Associated to Complete Community Metrics found throughout entire the suite). |
The Sustainability Metrics Program is the result of a unique collaboration between the Cities of Brampton, Markham, Richmond Hill, and Vaughan, carried out with the assistance of the Government of Canada and the Federation of Municipalities (FCM) through the Municipalities for Climate Innovation Program.