The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
The Urban Master Environmental Servicing Plan (UMESP) is a master plan to identify water and wastewater system improvements required for the City of Richmond Hill.
The 2023 Urban Master Environmental Servicing Plan (UMESP) is an update to the City’s 2014 UMESP. This strategic master plan is being updated to identify water and wastewater system improvements required to accommodate the population and employment growth identified for the City of Richmond Hill through the most recent Provincial growth plan as well as the York Region and City of Richmond Hill Official Plans.
The UMESP makes recommendations for the water and wastewater system improvements needed to support growth to 2041, 2051 and the projected ultimate build-out of the City.
These recommendations also include new or updated costing for all identified water and wastewater projects to support and inform the 2023 update of the City Wide Development Charge By-Law.
Appendix A – Technical Memorandum Wastewater Model Development and Results
Appendix B - Technical Memorandum Water Model Development and Results
Appendix C - Public Consultation
The UMESP update is scheduled to be brought forward to the December 6, 2023 Committee of the Whole meeting through a staff report and presentation and subsequently to the December 13, 2023 Council meeting.
Following Council’s endorsement, the UMESP update will be filed with the Ministry of the Environment, Conservation and Parks (MECP), and the Notice of Completion will be issued to initiate a 30-day public review period in accordance with the MCEA process.
In accordance with the MCEA process, a public information centre was held in July 2023 to present the findings of the UMESP update.