The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Richmond Hill's Procurement Section of the Corporate and Financial Services department helps manage the goods and services the City needs. The department follows the Procurement Policy and the Financial Control By-law.
Richmond Hill uses BidsandTenders.ca to advertise procurement request documents, including Request for Bids, quotations and proposals. All potential vendors are encouraged to create or update their profile on BidsandTenders.ca to receive notice of tenders from Richmond Hill in the future. The site also provides BidsandTenders.ca support and tutorial videos to help your navigate the process.
Richmond Hill is moving toward an electronic, paperless submission format.
At times, bid opportunities may also be advertised on Biddingo.com and in other relevant publications.
Suppliers can create an account at RichmondHill.BidsandTenders.ca. This will let us know about the goods and services you provide and ensure you will be notified of future bid opportunities. Registered suppliers will get bid invitations by email. You will also be able to view procurement calls from other organizations, review document takers, bid results, receive notifications of addenda and download request documents.
Richmond Hill requires proof of insurance identifying the City as an additional insured as part of the procurement process through the Certificate of Insurance Forms.
Suppliers are encouraged to submit an Electronic Funds Transfer (EFT) form to switch from payment by cheque to payment by electronic funds transfer.
Richmond Hill purchase orders are subject to these Terms and Conditions.