The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
You are required to post securities (financial deposits) as part of some application approval processes, including:
Richmond Hill's Corporate and Financial Services Department, the Capital and Development Financing Section is responsible for the safekeeping of all Letters of Credit and cash security deposits.
Richmond Hill holds all securities posted until the owner completes all work, included in the agreements or permits. The completed work must also be approved by the appropriate divisions of Richmond Hill's Planning and Regulatory Services Department.
The amount of funds required for security deposits is based on the type of work being done.
Richmond Hill will only accept Letters of Credit that meet the following requirements:
Letters of Credit must also follow acceptable wording outlined in one of the following documents:
Richmond Hill accepts certified cheques, banks drafts or money orders for smaller security deposits required for Site Alteration Permits, such as:
It's our policy not to pay interest on security deposits. You are required to sign a form that says you are aware of our no interest policy when you make a security deposit.
A Letter of Credit is needed to cover the securities required for Site Plan Agreements. The financial requirements for deposits are listed in Schedule A of the Site Plan Agreement and must be made before the execution of the agreement.
Securities needed for Site Plan Agreements:
Type of Work |
Securities Required |
---|---|
Site Work |
30 per cent of estimated work |
Landscaping |
100 per cent of estimated work |
You must contact the Corporate and Financial Services Department at 905-747-6313 to arrange a site inspection once the project is complete. The securities posted for Site Plan Agreements will be released once your site passes inspection.
A Letter of Credit is also required to cover securities for Subdivision Agreements. The financial requirements are listed in Schedule I of the Subdivision Agreement and must be posted before the execution of the agreement.
Securities needed for Subdivision Agreements:
Type of Work |
Securities Required |
---|---|
Site Servicing |
50 per cent of internal cost of work and 100 per cent external costs of works |
Park Services |
100 per cent park services cost |
Lot Grading |
$1,000 per lot, up to a maximum of $50,000 |
Occupancy |
$1,000 per lot, up to a maximum of $50,000 |
Fire |
$2,000 per firebreak lot, up to a maximum of $50,000 |
The timing and process for getting reductions or the release of subdivision securities are in the Subdivision Agreement. The applicant and/or their representative must contact the Project Coordinator handling their subdivision agreement in the Development Engineering Division at 905-771-8830 to discuss reductions and releases of securities.
A Letter of Credit or deposit is needed to cover the securities required for Site Alteration Permits. The security needs to be posted before a permit can be issued.
Securities needed for Site Alteration Permits:
Type of Work |
Securities Required |
---|---|
Residential Lot, new infill or addition |
$10,000 |
Swimming Pool, above or below ground |
$3,000 |
Filling or Excavation, residential lot |
$3,000 |
Filling or Excavation, commercial or industrial lot |
$20,000 |
Filling or Excavation, all other lots |
$20,000 |
Landscaping, residential lot |
$3,000 |
Landscaping, commercial or industrial lot |
$20,000 |
Landscaping, all other lots |
$20,000 |
Site Plan and Subdivision Pre-grading, if servicing work is less than $250,000 |
$20,000 |
Site Plan and Subdivision Pre-grading, if servicing work is $250,000 |
$50,000 |
Site Plan and Subdivision Pre-grading, if servicing work is more than $500,000 |
$100,000 |
Site Plan Pre-servicing |
30 per cent of servicing work cost, |
Subdivision Pre-servicing |
20 per cent of servicing work cost |