Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Businesses Making a Difference
We’re proud of the residents, businesses and charities who are stepping up to make a difference during the difficult times caused by COVID-19.
Thank you to Richmond Hill Businesses and Charities
Learn more about how businesses here in Richmond Hill are making a difference.
Making Needed Equipment
| Amico |
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Amico’s manufacturing facilities, located in Richmond Hill and the U.S, have been working around the clock to rapidly deploy medical products and equipment to aid hospitals and industry partners during the COVID-19 pandemic. Visit: Amico.com |
| C17 Media |
| C17 Media, a creative print agency, successfully prototyped and is aiming to produce over 100,000 medical face shields for healthcare facilities and frontline healthcare workers. A Go Fund Me campaign was created to fund this initiative.
Visit: C17Media.com |
| Container Corporation of Canada |
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Container Corporation of Canada is a manufacturer of plastic and cardboard containers. City staff helped connect Container Corporation to companies looking for plastic bottles. They've also retooled and are now manufacturing bottles, hand sanitizer to fill the bottles and shipping materials, making them a one-stop powerhouse in the availability and distribution of hand sanitizer. Visit: ContainerCorp.com |
| Creative Path Digital Imaging |
| Creative Path Digital Imaging developed and is producing face shields to help protect seniors and frontline staff. Samples of their face shields have been approved by Markham Stouffville Hospital, North York General Hospital and Toronto General Hospital and are ready for mass production. A Go Fund Me campaign was created to fund material to produce 10,000 face masks.
Visit: CreativePath.com |
| Laipac Technology |
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Laipac Technology, Richmond Hill's 2018 Innovator of the Year, has developed a rapid, cheap and easy-to-use COVID-19 test that gets results in less than five minutes. The company is currently in the process of obtaining approval from Health Canada. Visit: Laipac.com |
| Levelwear |
| Levelwear, a leading apparel company, is turning items of clothing into re-usable non-medical face masks and donating them locally. City staff helped connect Levelwear with charities and others like York Region Transit who need these masks, including our essential workers. Thanks for making a difference.
Visit: Levelwear.com |
| Makerwiz |
| Makerwiz, a creative enterprise dedicated to promoting the Maker Movement, is using its 3D printers to make a protective face shield for staff in senior’s homes and will donate some of its product to help keep health care workers safe. The protective face shield was designed by proprietor Peter Lau, PhD and has been downloaded over 300 times around the world.
Visit: Makerwiz.com |
| Plexxus |
| Plexxus is the leading, not-for-profit shared services organization in Canadian health care. Plexxus is working closely with the Ministry of Health and Ontario Health to identify inventory levels and gaps. They have also facilitated several capital procurements for Ontario Health to help in the fight against COVID-19.
Visit: Plexxus.ca |
| Polybrite Inc (Magna) |
| Magna, parent company of Richmond Hill’s Polybrite Inc, has placed instructions and how-to videos for DIY Reusable Face Mask Covers on its website.
Visit: Magna.com |
| Resource Integrated |
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Resource Integrated, a provider of retail merchandising and visual solutions, has retooled to provide a full range of PPE, sanitizing, safe distancing and signage products to support businesses as they reopen. Visit: RI007.ca |
| SMP Canada |
| SMP Canada, a solution provider that enhances the ability for caregivers to effectively fulfill their duties, re-tooled their process to make face shields using Canadian material and labour.
Visit: SMPCanada.com |
| Tavos Industries |
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Tavos Industries is a forward-thinking eco-friendly food packaging manufacturer. Tavos has begun production and distribution of single-use hand sanitizer in environmentally friendly packaging to help prevent the spread of COVID-19 in our community. |
| The STEAM Project |
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The STEAM Project, a collaborative approach to learning that allows both children and teens to enjoy Science, Technology, Engineering, Art, and Mathematics, is making and donating 3D printed protective face shields to front line medical workers. Visit: TheSteamProject.ca Read more: York Region Media Group article |
Community Support
| Avaya Cloud Canada | |
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Avaya Cloud Canada, a leader in digital communications software, services and devices. They're offering their cloud-based video conferencing app, free to education and eligible non-profit organizations. Complementary Avaya tools are also offered to support healthcare frontline workers to fight the pandemic. Visit: Avaya.com |
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| Cheelcare | |
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Cheelcare is a manufacturer of innovative and unique electric wheelchairs. They are using their current technology to create a robot that sanitizes using a UV lamp to remotely disinfect large areas in offices, nursing homes, funeral homes, hospitals, etc. City staff connected them with the Government of Canada's IRAP research program, and a pilot is underway. |
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Cloud Constable |
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Cloud Constable, a leader in A.I technology, has launched a COVID-19 screening solution that uses facial and voice recognition to screen for potential COVID-19 symptoms in high-traffic areas. Visit: CloudConstable.com |
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| Edsby | |
| Provider of online education packages, Edsby is the company helping ensure students can learn safely at home. Their products are being used by school boards in Canada, United States and New Zealand.
Visit: Edsby.com |
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| iSign Media | |
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iSign Media has provided their Safety Alert Messaging (SAM) technology to retirement homes and long-term care facilities across Ontario, it helps residents, their families and employees to stay connected during the COVID-19 outbreak. Visit: iSignMedia.com |
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| Kids & Company | |
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| Medical Confidence | |
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Medical Confidence is a pioneer in helping Canadians navigate the healthcare system. They're offering a COVID-19 navigation tool to help Canadians decide if they should stay home, self-isolate and/or be tested. This screening tool is helpful to organizations or businesses looking to bring their employees back to the workplace. Visit: MedicalConfidence.com |
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| Richmond Hill Board of Trade | |
| The Richmond Hill Board of Trade has launched Shop Local Richmond Hill, a website dedicated to promoting local businesses to help them weather the storm of COVID-19.
Visit: RHBOT.ca |
Discounts and Donations
| Apotex |
| Apotex donated pharmaceuticals (hydroxychloroquine) to support six clinical trials taking place in Canada to better understand the impact of this product in fighting COVID-19. Apotex also donated almost 2000 N95 masks to local health systems. The company is using its technical expertise and manufacturing capabilities to produce hand sanitizer at its modified Brantford plant after receiving an approval form Health Canada.
Visit: Apotex.com |
| Mon Sheong Foundation |
| The Mon Sheong Foundation donated $50,000 to four food banks, including the Richmond Hill Food Bank, to help ensure residents in need do not go hungry. |
| Sheraton Parkway/ Best Western/ Holiday Inn Express |
| These local hotels are offering discounts and segregated floors for healthcare workers. For existing and new reservations, full changes or cancellations are allowed up to 24 hours in advance without a charge. |
| Staples Canada |
| Staples is offering free shipping with no minimum order to help lower costs for businesses. They also offer contactless curbside pickup.
Visit: Staples.ca |
How we are helping
- Directly supporting local businesses that would like to develop products and services to support the fight against COVID-19.
- Provided over 450 consultations with business clients during the COVID-19 crisis
- Launched support program for local restaurants to transition to takeout and delivery, including incentives from delivery services and a webinar hosted by a restaurateur to help others sign up for food delivery apps
- Led a Board of Trade conference call with 50 participants, providing information on business supports available and answering questions
- Moved all seminars online and began to add new COVID-19-relevant topics
- Launched Help for Businesses webpage to provide information and links on business supports available through all levels of government as well as business associations