How Can We Help You
Labour Disruption Notice: The City of Richmond Hill is currently experiencing a labour disruption. On November 22, CUPE 905 began strike action. While we continue working towards a negotiated agreement, some City services are affected. For details, please visit RichmondHill.ca/LabourDisruption.
The Access Richmond Hill Contact Centre is available to respond to general inquiries by email at access@richmondhill.ca or by phone at 905-771-8800 Monday to Friday, 8:30 a.m. to 4:30 p.m.
The Access Richmond Hill Contact Centre helps you with general inquiries, responds to questions or concerns about programs and services and accepts some in-person payments. We are committed to providing quality services to residents and businesses in Richmond Hill.
Services online
You can report a problem with a service (e.g. missed garbage collection, streetlight out), schedule large appliance collection and/or submit a general inquiry online.
Accessibility services
Richmond Hill provides goods and services that are accessible to all of our residents and customers.
Learn more about our accessibility services.
Translation services
We have translation assistance available for residents who need services in languages other than English.
Cashier services
The Access Richmond Hill Contact Centre sells:
Broken or damaged Richmond Hill labelled blue boxes (22 gallon or smaller) and green bins can be exchanged for free at the Operations Centre, 1200 Elgin Mills Road East.
We also process payments for:
We accept payments using cash, Interac, money orders, Visa, MasterCard and cheques made out to Richmond Hill. Credit cards can't be used for tax or water bill payments.
Questions
Contact Access Richmond Hill if you have questions about any of our services, including: