The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
225 East Beaver Creek Road, Ground Floor, Richmond Hill, ON L4B 3P4
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc...
Richmond Hill is working to create an inclusive community. We are committed to finding and removing barriers faced by people with disabilities. We're committed to providing quality goods and services that are accessible to everyone.
Richmond Hill introduced the Accessibility Policy and Procedures in January 2013, following the Integrated Accessibility Standards Regulation.
Learn more about:
Richmond Hill also has an Annual Accessibility Plan. The Plan was put together by senior Richmond Hill staff, the Accessibility Advisory Committee (AAC) and the public.
You can get a hard copy of the Plan from our Clerk's Office in the main Municipal Offices at:
225 East Beaver Creek Road, Ground Floor
Richmond Hill, ON L4B 3P4
The Accessibility for Ontarians with Disabilities Act (AODA) was passed by the Province of Ontario in 2005. The AODA provides regulations for the development and enforcement of accessibility standards.
There are currently five standards under the AODA, including:
Businesses and organizations that don't follow AODA standards can be fined up to $100,000 per day.
Richmond Hill's Accessibility Advisory Committee (AAC) gives Council advice about accessibility issues affecting residents. The AAC gives comments and advice every year about the preparation, implementation and effectiveness of our Annual Accessibility Plan.
Council also asks the AAC for advice about the accessibility for people with disabilities to a building, structure or premises (or part of a building, structure or premises) that Richmond Hill purchases, constructs or renovates. Advice is also needed about the accessibility of any other buildings used by Richmond Hill, according to Section 11 and 12 of the Ontarians with Disabilities Act, 2001.
The AAC also watches presentations from staff about development plans and drawings regarding accessibility issues, under Section 41 of the Planning Act. The Committee advises Council of concerns they have about any development plans and drawings.
Learn about the AAC's Terms of Reference.
We have joined BrowseAloud to help people with visual disabilities experience Richmond Hill's website. The BrowseAloud service can be accessed from any page by clicking on the orange BrowsAloud icon at the bottom of the page.
We want to know what you think about accessibility services in Richmond Hill. Fill out our Accessibility Feedback Form and help us create an accessible community for everyone.