Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Accessibility
Richmond Hill is constantly working to create an accessible community. Richmond Hill is committed to finding and removing barriers faced by people with disabilities. We're committed to creating a community which meets the accessibility needs of individuals with disabilities, and meeting any unaddressed needs brought to our attention in a timely manner.
Richmond Hill introduced the Accessibility Policy and Procedures in January 2013, following the Integrated Accessibility Standards Regulation.
Learn more about:
Accessibility Plan and Annual Status Report
Richmond Hill has a Multi-Year Accessibility Plan (MYAP). The term for the current plan is 2023-2027. Annual Status Reports that detail progress made on initiatives in the MYAP are also released. The MYAP and status reports were developed in collaboration with the Accessibility Advisory Committee (AAC).
| 2023-2027 Multi-Year Accessibility Plan | ||
| View the 2023-2027 Multi-Year Accessibility Plan |
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| Previous Multi-Year Accessibility Plans and Reports | ||
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Alternative formats and hard copies of accessibility plans and annual reports are available upon request.
Accessibility legislation and standards
The Accessibility for Ontarians with Disabilities Act (AODA) was passed by the Province of Ontario in 2005. The AODA provides regulations for the development and enforcement accessibility standards.
There are currently five standards under the AODA, including:
- Customer service
- Transportation
- Information and communications
- Employment
- Built environment
Accessibility Advisory Committee
Richmond Hill's Accessibility Advisory Committee (AAC) gives Council advice about accessibility issues affecting residents. The AAC gives comments and advice about the preparation, implementation and effectiveness of our Multi-Year Accessibility Plans and is consulted on a variety of accessibility matters.
Feedback
We want to know what you think about accessibility in Richmond Hill. Fill out our Accessibility Feedback Form or contact us at clerks@richmondhill.ca or 905-771-8800 and help us create an accessible community for everyone.
The process for receiving and responding to feedback is governed by Richmond Hill's Accessible Customer Service Procedures. For more information about this process or to receive a copy of the Procedures, please contact clerks@richmondhill.ca.