Accessibility

Richmond Hill is working to create an inclusive community. We are committed to finding and removing barriers faced by people with disabilities. We're committed to providing quality goods and services that are accessible to everyone.

Richmond Hill introduced the Accessibility Policy and Procedures in January 2013, following the Integrated Accessibility Standards Regulation.

Learn more about:

• Accessibility in Richmond Hill
• Accessibility Policy and Procedures
• Inclusion Services

Accessibility Plan and Annual Status Report

Richmond Hill also has an Annual Status Report that reports on progress made on initiatives in the City's Multi-Year Accessibility Plan (MYAP). The MYAP and status reports were developed by senior Richmond Hill staff, the Accessibility Advisory Committee (AAC) and the public.

2018-2022 Multi-Year Accessibility Plan

2018 Status Report for the Richmond Hill Accessibility Plan

Alternative formats and hard copies of the reports are available upon request.

Accessibility legislation and standards

The Accessibility for Ontarians with Disabilities Act (AODA) was passed by the Province of Ontario in 2005. The AODA provides regulations for the development and enforcement accessibility standards.

There are currently five standards under the AODA, including:

• Customer service
• Transportation
• Information and communications
• Employment
• Built environment 

Businesses and organizations that don't follow AODA standards can be fined up to $100,000 per day.

Accessibility Advisory Committee

Richmond Hill's Accessibility Advisory Committee (AAC) gives Council advice about accessibility issues affecting residents. The AAC gives comments and advice about the preparation, implementation and effectiveness of our Annual Status Report and Multi-Year Accessibility Plan.

Council also asks the AAC for advice about the accessibility for people with disabilities to a building, park, structure or premises (or part of a building, park, structure or premises) that Richmond Hill purchases, constructs or renovates. Advice is also needed about the accessibility of any other buildings used by Richmond Hill, according to Section 29 of the AODA.

The AAC also watches presentations from staff about development plans and drawings regarding accessibility issues, under Section 41 of the Planning Act. The Committee advises Council of concerns they have about any development plans and drawings.

Learn about the AAC's Terms of Reference.

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Feedback

We want to know what you think about accessibility services in Richmond Hill. Fill out our Accessibility Feedback Form and help us create an accessible community for everyone.