Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
225 East Beaver Creek Road, Ground Floor, Richmond Hill, ON L4B 3P4
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Richmond Hill is working to create an inclusive community. We are committed to finding and removing barriers faced by people with disabilities. We're committed to providing quality goods and services that are accessible to everyone.
Richmond Hill introduced the Accessibility Policy and Procedures in January 2013, following the Integrated Accessibility Standards Regulation.
Learn more about:
Accessibility Plan and Annual Status Report
Richmond Hill also has an Annual Status Report that reports on progress made on initiatives in the City's Multi-Year Accessibility Plan (MYAP). The MYAP and status reports were developed by senior Richmond Hill staff, the Accessibility Advisory Committee (AAC) and the public.
2018-2022 Multi-Year Accessibility Plan
2017 Status Report for the Richmond Hill Accessibility Plan
| Past Accessibility Plans and Status Reports |
| Richmond Hill's Multi-Year Accessibility Plan (2013-2017) |
Alternative formats and hard copies of the reports are available upon request.
Accessibility legislation and standards
The Accessibility for Ontarians with Disabilities Act (AODA) was passed by the Province of Ontario in 2005. The AODA provides regulations for the development and enforcement accessibility standards.
There are currently five standards under the AODA, including:
- Customer service
- Transportation
- Information and communications
- Employment
- Built environment
Businesses and organizations that don't follow AODA standards can be fined up to $100,000 per day.
Accessibility Advisory Committee
Richmond Hill's Accessibility Advisory Committee (AAC) gives Council advice about accessibility issues affecting residents. The AAC gives comments and advice about the preparation, implementation and effectiveness of our Annual Status Report and Multi-Year Accessibility Plan.
Council also asks the AAC for advice about the accessibility for people with disabilities to a building, park, structure or premises (or part of a building, park, structure or premises) that Richmond Hill purchases, constructs or renovates. Advice is also needed about the accessibility of any other buildings used by Richmond Hill, according to Section 29 of the AODA.
The AAC also watches presentations from staff about development plans and drawings regarding accessibility issues, under Section 41 of the Planning Act. The Committee advises Council of concerns they have about any development plans and drawings.
Learn about the AAC's Terms of Reference.
BrowseAloud
We have joined BrowseAloud to help people with visual disabilities experience Richmond Hill's website.
Feedback
We want to know what you think about accessibility services in Richmond Hill. Fill out our Accessibility Feedback Form and help us create an accessible community for everyone.