Skip to Content

City of Richmond Hill Logo

Contact Us Main menu icon Menu
  • Facebook
  • Twitter
  • YouTube
  • LinkedIn
  • Instagram
  • Our Services

    Popular Links

    • Snow Removal News and Notices
    • Garbage and Recycling at Your Home
    • Contact Directory
    • Volunteering
    • Property Tax Billings
    • Water Services
    • A-Z Services
    • Accessibility
    • Accessing City Records and Information
    • Animal Services
    • By-laws
    • City of Richmond Hill e-Newsletter
    • Commissioning Public Services
    • Contact Us
    • Cooling Centres
    • Council, Committees and Task Forces
    • Emergency Services
    • Employment
    • Fee Assistance
    • Fire and Emergency Services
    • Garbage and Recycling
    • Holiday Donation Drive
    • Holiday Service Schedule
    • How Can We Help You
    • Library
    • View All "Our Services"
    View our Garbage and Recycling page
  • Things to Do

    Popular Links

    • Arenas
    • Community Centres
    • Events
    • Parks and Facilities
    • Recreation Programs
    • Registered Recreation Programs
    • Swimming
    • Arts and Culture
    • Attractions
    • Birthday Party Packages
    • Camp
    • Educational Programs and Field Trips
    • Facilities and Sports Fields
    • Festivals and Events
    • Get Active
    • Get Involved
    • Heritage and Museums
    • Library
    • Map Gallery
    • McConaghy Centre
    • Outdoor Activities
    • PA Day Programs
    • Parks, Trails and Facilities Directory
    • Parks, Trails and Natural Areas
    • Partnerships and Advertising
    • Recreation Programs
    • View All "Things to Do"
    View our Book a Facility page
  • Register, Apply or Pay

    Popular Links

    • Book a Facility
    • Procurement Bid Opportunities
    • Building, Development and Roads
    • Water Bill
    • Building Permits
    • Employment
    • Animal Licences
    • Applications, Licences and Permits
    • Birth and Death Certificates
    • Book a Facility
    • Building Inspections
    • Business Licence
    • Community Gardens
    • Employment
    • Fee Assistance
    • Garbage Tags and Bins
    • Healthy Yards, Plant Kits, and Rain Barrels
    • How to Pay Your Water Bill
    • Large Appliance and Metal Goods Collection
    • Letter of Greeting from Mayor Request
    • Marriage and Weddings
    • Milestone Certificate Request
    • News Updates and eNewsletter
    • Open Air Burning
    • Parking Permits
    • View All "Register, Apply or Pay"
    View our Community Recreation Guide page
  • Invest and Do Business

    Popular Links

    • Creative Industries Symposium
    • Economic Development
    • Economic Development Strategy
    • Partnerships and Advertising
    • Small Business Enterprise Centre
    • Why Richmond Hill
    • Zoning By-Law Amendment
    • Available Land and Buildings
    • Building Permits
    • Business Support
    • Community Improvement Plan (CIP) - Grants
    • Development
    • Economic Development
    • Economic Development Publications
    • Economic Development Team
    • Filming in Richmond Hill
    • Help for Businesses
    • Innovators of the Year Award
    • Key Sectors
    • MedEdge
    • Partnerships and Advertising
    • Procurement Bid Opportunities
    • Property Taxes
    • Reports, Publications and Plans
    • Small Business Enterprise Centre
    • Talent Recruitment
    • View All "Invest and Do Business"
    View our Why Richmond Hill page
  • Find or Learn About

    Popular Links

    • By-laws
    • Heritage and Museums
    • How Can We Help You?
    • Planning Development
    • Parking Permits
    • Parks, Trails and Natural Areas
    • Reports, Publications and Plans
    • Richmond Hill's 150th Anniversary
    • A-Z Services
    • About Bill 23, The More Homes Built Faster Act
    • About Government
    • About Richmond Hill
    • Access Richmond Hill
    • Age-Friendly Community
    • Animal Services
    • Arts and Culture
    • Awards
    • Budget
    • By-laws
    • Capital Projects
    • Certificate of Insurance Forms
    • Commissioning Public Services
    • Community Development
    • Contact Us
    • Cooling Centres
    • Council, Committees and Task Forces
    • COVID-19
    • View All "Find or Learn About"
    View our Parks, Trails and Facilities page
Access RH

Access Richmond Hill

The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.

Contact Us

905-771-8800

access@richmondhill.ca

Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.

Report Feedback

Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.

Report a Problem

Feedback

Blind Woman Walking

Accessibility

subnav icon More
Share this page
  • Facebook
  • LinkedIn
  • Twitter
  • Email
HomeAccessibility

More in this Section...

Richmond Hill is working to create an inclusive community. Richmond Hill is committed to finding and removing barriers faced by people with disabilities. We're committed to providing quality goods and services that are accessible to everyone.

Richmond Hill introduced the Accessibility Policy and Procedures in January 2013, following the Integrated Accessibility Standards Regulation.

Learn more about:

  • Accessibility in Richmond Hill
  • Accessibility Policy and Procedures
  • Inclusion Services

Inclusion Charter

The Inclusion Charter for York Region is a community initiative that brings together businesses, community organizations, municipalities, police services, hospitals, school boards, conservation authorities and agencies with a common commitment to create an inclusive environment with equality for all who work, live and play here. Together our organizations share the vision of York Region as a welcoming and inclusive community where diversity is celebrated and where everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. The Charter reflects an evolving approach in support of existing federal and provincial legislation that promotes human rights and accessibility. By endorsing this Charter we affirm our commitment to inclusion, whereby all people feel they belong and have access to the same opportunities.

Together with other participating organizations, The City of Richmond Hill is committed to taking action to achieve the vision of the Charter in our organization and in the community. Richmond Hill celebrates its growing and diverse population and staff as a source of strength and vitality. The Charter supports the City's commitment to inclusion and enhances our ongoing work to attract and retain the best talent, promote innovation and provide an excellent service experience. Richmond Hill’s dedication to inclusion enhances its vision to be a place where people come together to build their community.

Richmond Hill signed the Inclusion Charter on September 24, 2018. 

Accessibility Plan and Annual Status Report

Richmond Hill has a Multi-Year Accessibility Plan (MYAP). The term for the current plan is 2018-2022. Annual Status Reports that detail progress made on initiatives in the MYAP are also released. The MYAP and status reports were developed by Richmond Hill staff, the Accessibility Advisory Committee (AAC) and the public.

View the plan: 2018-2022 Multi-Year Accessibility Plan

View the latest status report on on the plan: 2020 Status Report

Alternative formats and hard copies of the reports are available upon request.

Accessibility legislation and standards

The Accessibility for Ontarians with Disabilities Act (AODA) was passed by the Province of Ontario in 2005. The AODA provides regulations for the development and enforcement accessibility standards.

There are currently five standards under the AODA, including:

  • Customer service
  • Transportation
  • Information and communications
  • Employment
  • Built environment 

Accessibility Advisory Committee

Richmond Hill's Accessibility Advisory Committee (AAC) gives Council advice about accessibility issues affecting residents. The AAC gives comments and advice about the preparation, implementation and effectiveness of our Annual Status Report and Multi-Year Accessibility Plan.

Council also asks the AAC for advice about the accessibility for people with disabilities to a building, park, structure or premises (or part of a building, park, structure or premises) that Richmond Hill purchases, constructs or renovates. Advice is also needed about the accessibility of any other buildings used by Richmond Hill, according to Section 29 of the AODA.

The AAC also watches presentations from staff about development plans and drawings regarding accessibility issues, under Section 41 of the Planning Act. The Committee advises Council of concerns they have about any development plans and drawings.

Learn about the AAC's Terms of Reference.

BrowseAloud

We have joined BrowseAloud to help people with visual disabilities experience Richmond Hill's website.

Feedback

We want to know what you think about accessibility services in Richmond Hill. Fill out our Accessibility Feedback Form and help us create an accessible community for everyone. If you require an alternative format or the use of communication supports for submitting your feedback, please contact clerks@richmondhill.ca or 905-771-8800.

The process for receiving and responding to feedback is governed by Richmond Hill's Accessible Customer Service Procedures. For more information about this process or to receive a copy of the Procedures, please contact clerks@richmondhill.ca. 

Receive Email Updates...

Contact(s)

© 2021 Richmond Hill

  • A-Z Services
  • Accessibility
  • Contact Us
  • Employment
  • Volunteering
  • Privacy
  • Sitemap
  • Terms of Use

Browser Compatibility Notification

It appears you are trying to access this site using an outdated browser. As a result, parts of the site may not function properly for you. We recommend updating your browser to its most recent version at your earliest convenience.