Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
225 East Beaver Creek Road, Ground Floor, Richmond Hill, ON L4B 3P4
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
COVID-19 Update: Residents and businesses who are able should pay their property taxes on the scheduled due dates as this will help Richmond Hill to continue providing essential services. However, the City recognizes under the current unique circumstances some residents and businesses may require additional time.
- Richmond Hill has moved the May 1 property tax installment due date to June 1.
- Richmond Hill has waived penalties and interest on late property tax payments through January 1, 2021 to support individuals and businesses struggling financially due to COVID-19.
- Account holders on the pre-authorized debit program who wish to withdraw from the program should visit the pre-authorized debit program page for more information.
- The City’s NSF (non-sufficient funds) fee of $45 is waived for the remainder of 2020
Richmond Hill will mail the Interim Tax Bills for properties on the regular instalment plan by the end of January. Mortgage and trust companies that pay property taxes will receive those tax bills directly.
Contact access@richmondhill.ca or 905-771-8949 if you do not receive your 2020 Final Tax Bill by February 15, 2020.
Deadlines
Residential Taxes are payable in two instalments on Monday, March 2, 2020 and Monday, June 1, 2020.
Pre-Authorized Debit Plans
Your Interim Tax Bill will be mailed to you by the end of January if you are in enrolled in the Pre-Authorized Debit Plan. The payment withdrawal dates for Due Date Plans are on March 2, 2020 and May 1, 2020. Withdrawals for Monthly Pre-Authorized Debit Plans are:
- February 3, 2020
- March 2, 2020
- April 1, 2020
- May 1, 2020
- June 1, 2020
Please note that starting in 2019 the debit months changed to August to December to allow enough notice between the final tax bill and the first pre-authorized debit.
Learn about our Pre-Authorized Debit Plans or how to cancel your Pre-authorized Debit Plan.
Late payments
COVID-19 Changes - Richmond Hill has waived penalties and interest on late property tax payments through January 1, 2021 to support individuals and businesses struggling financially due to COVID-19.
| Late Payment Penalties |
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There is no grace period for late tax payments. A penalty for non-payment will be added at a rate of 1.25 per cent of the instalment amount on the first day of default. In addition, interest will be added to unpaid taxes at a rate of 1.25 per cent per month on the first day of each month the account remains unpaid. Late payment penalties/interest cannot be removed by Council or staff. This policy is applied to all tax accounts to maintain fairness. Payments made through your financial institution can take 3-5 business days to reach us which may result in the City not receiving your money until after the due date. Proof of payment will be required to correct this late payment issue. Overdue notices will include an $8 administration fee. |