Emergency Services

The Richmond Hill community has a number of emergency services. It's important to know who you can contact when there's an emergency.

Some important phone numbers include:

Emergencies: 9-1-1

Emergency TTY line for the hearing impaired: 905-883-3664

Non-emergencies and the Dispatch Centre: 905-883-5450, ext. 5

Assault helpline

The Women's Support Network (WSN) of York Region offers free, confidential services for survivors of sexual violence. Call the Crisis Line at 905-895-7313 or 1-800-263-6734 (toll-free).

Medical services

York Region EMS provides Richmond Hill and the rest of York Region with 24-hour response to emergency and non-emergency requests for ambulance services. These services include treatment of injury or illness, out-of-hospital medical care and transport.

Dial 9-1-1 to get emergency ambulance service from anywhere in York Region.

Richmond Hill's local hospital is Mackenzie Richmond Hill Hospital. You can reach their Call Centre at 905-883-1212.

Poison Information Centre
 Contact the Ontario Poison Centre at 1-800-268-9017 for poison advice, 24 hours per day.

Police services

The York Regional Police provides police services for the Richmond Hill area. The #2 District police station serves the residents of Richmond Hill, Markham and Vaughan.

Dial 9-1-1 in an emergency. Call the York Regional Police at 1-866-8POLICE (76-5423) for all other inquiries.

Crime prevention
Do you have information about a crime in York Region? Call Crime Stoppers of York Region at 1-800-222-TIPS.
Royal Canadian Mounted Police
The Royal Canadian Mounted Police (RCMP) is the national police service. The RCMP is part of Public Safety Canada.

Richmond Hill Fire and Emergency Services

Richmond Hill Fire and Emergency Services provides fire prevention, fire suppression and other emergency services. The department responds to emergency calls, including:

  • Fires
  • Medical assistance
  • Rescues
  • Auto extractions
  • Public assistance
  • Spills and release of materials hazardous to the environment

Dial 9-1-1 in an emergency.

Email Richmond Hill's Fire and Emergency Services or call 905-883-5444 for all other inquires, including fire prevention. You can also reach us by fax at 905-780-2939.