The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Whether at home, at work or on vacation, we all have a shared responsibility to keep our families safe from fire. Sadly, many of the fires that happen across Ontario every year were preventable, and most fatal fires are unintentional and could have been prevented. Over 10 years, OFMEM Fire Investigators have determined that 51% were unintentional/preventable.
It's your responsibility to keep your family and home safe from fires. There are three key areas to saving lives and your property, when it comes to fire in your home - prevention, detection and escape.
Prevent fires before they start! The following information will help you spot the dangers so you can prevent a fire from happening.
Learn about:
Most fatal fires occur at night when people are asleep. Often, victims never wake up. Working smoke alarms give you the precious time you need to escape a fire.
Learn more about:
If a fire occurred in your home tonight, would your family be able to get out safely? It is important that everyone know what to do and where to go when the smoke alarm sounds.
Owners and operators of outdoor patios and dining areas are responsible for:
Richmond Hill Fire and Emergency Services encourages all owners and operators to consult with TSSA's Patio Heater Safety Guidelines and NFPA's Outdoor Patio Heaters Fact Sheet.
Many businesses will be preparing to reopen as the Province lifts restrictions. Although they will be operating under the “new normal” conditions, fire and life safety requirements must still be considered. We have created this list to help business owners check their buildings and keep their staff, customers and property safe.
Means of Egress |
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Emergency and Exit Lighting |
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Fire Extinguishers |
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Fire Alarm |
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Fire Route |
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Electrical |
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Sprinkler Systems/Standpipe Systems |
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Exhaust and Fire Protection for Cooking Operations |
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Annual Inspections |
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This is not a comprehensive list of requirements, rather a guide. All requirements can be found in the Ontario Fire Code. If you have any questions regarding these or any other fire code requirements, we can be reached at 905-883-5444 or by email.