Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
COVID-19 Update: Waste bin online sales with home delivery begins Monday, June 21. Details coming soon. Residents can still purchase garbage tags online for delivery by Canada Post.
Garbage tags
Richmond Hill's current waste limit is three bags or items per collection - furniture items count as one item each. If you have more than three items you must use garbage tags for extra items to be collected.
Garbage tags are sold in sets of five for $10.90 (including HST).
How to buy garbage tags
Choose from one of the following options:
| Buy online for delivery by mail |
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Fill out and submit the form at the link below. Buy garbage tags online for delivery by mail You will receive your order in seven to 10 business days. |
| Buy in person - Currently unavailable due to provincial COVID-19 restrictions |
|
In-person services are currently unavailable until further notice due to provincial COVID-19 restrictions |
Waste bins
Residents now have two options for purchasing new blue boxes, green bins and kitchen containers, as well as paying to exchange broken Richmond Hill labelled blue boxes (22 gallon only) and green bins.
How to buy/exchange waste bins
Waste bins will not be available for purchase/exchange in person or online and curbside pickup is being paused until further notice due to provincial COVID-19 lockdown restrictions.
Prices and fees
- Blue boxes:
- Regular sized (22 gallon): $11.99 (includes HST)
- Large (32 gallon with lid): $42.04 (includes HST)
- Regular sized (22 gallon): $11.99 (includes HST)
- Green bins (12 gallon): $24.25 (includes HST)
- Kitchen catchers: $10.66 (includes HST)
*An exchange fee of $8.45 (includes HST) will apply for replacement of damaged or broken Richmond Hill labelled blue boxes (22 gallon only) and green bins to help offset replacement costs. We do not exchange large blue bins with lids.
If you are a resident in a newly built home (excluding custom built homes) you can get a free set of recycling and organics containers by bringing your Tarion certificate (with photo I.D.) to the Operations Centre (1200 Elgin Mills Road East).