Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
225 East Beaver Creek Road, Ground Floor, Richmond Hill, ON L4B 3P4
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Richmond Hill offers free garbage, recycling, furniture and appliance collection services to participating apartment and condominium buildings.
The GoingUp program also allows residents in buildings to participate in the same organic waste program as residents living in houses. Richmond Hill offers this service to existing buildings, if they are interested. The GoingUp program is mandatory for new buildings.
Some City houses in Richmond Hill receive similar waste collection services where material is collected in bulk, instead of at the curb.
Information for Residents
Buildings usually have areas of the property set aside for waste disposal and collection. Contact your superintendent or property manager for information about where to dispose of your garbage, recycling, organics, furniture and appliances.
Please see below for access to helpful information for residents about the garbage and recycling services in their building.
|
How do I know what goes where? |
|
Learn about where to properly dispose of your waste by:
Please check with your property manager to see if your building participates in the GoingUp program for organic waste collection. |
|
My Waste app changes |
|
The My Waste app is being discontinued and replaced with the Recycle Coach app. To get the same great information and services regarding Richmond Hill’s waste collection programs and schedule, please download the Recycle Coach app from the App Store or get it on Google Play. My Waste will no longer be supported as of June 14, 2019. |
| Garbage and recycling |
|
|
GoingUp Program (Organics) |
|
|
Electronic waste and household hazardous waste |
|
Please check with your property manager to see if your building participates in programs for electronic waste and household hazardous waste disposal. If not, you can visit one of York Region's waste depots. |
|
Waste Bylaw |
| The Waste By-law regulates and maintains a system for the collection and disposal of household waste in the City of Richmond Hill. |
Information for Building Management
|
GoingUp program |
||||||||||
|
If you are a representative from a building interested in the GoingUp program please contact Access Richmond Hill via email at access@richmondhill.ca or call 905-771-8800. Participating buildings in the GoingUp program receive in-unit organic containers for residents, educational resources and organic collection carts. The building is then added to a weekly organics collection route. |
||||||||||
|
Appliance collection |
||||||||||
|
Free appliance collection occurs monthly. To arrange this service, contact Access Richmond Hill at 905-771-8800 or use the free online booking tool. Please do not place material out for collection before 6 p.m., the day before your collection day or after 7 a.m. on the day of collection. |
||||||||||
|
Furniture collection |
||||||||||
|
Free furniture collection occurs bi-weekly. To arrange this service, contact Access Richmond Hill at 905-771-8800. Please do not place material out for collection before 6 p.m. the day before your collection day or after 7 a.m. on the day of collection. |
||||||||||
|
In-unit organic and recycling containers |
||||||||||
|
Richmond Hill provides in-unit recycling containers to all buildings receiving municipal collection and in-unit organic containers to buildings participating in the GoingUp program. Contact Access Richmond Hill at 905-771-8800 for more information. |
||||||||||
|
Textile collection bins |
||||||||||
|
The City of Richmond Hill does not provide textile collection services. However, by adding a collection bin at your building in partnership with a charity or local business, you can make textile drop-off more convenient for residents while increasing your building’s waste diversion. Collection bins can be obtained by contacting the organizations listed below.
If your organization would like to be included in this list, please contact greeningthehill@richmondhill.ca. DISCLAIMER: The City of Richmond Hill (“City”) maintains the directory of organizations for information purposes only. Details of the programs and services may change without notice. Buildings are encouraged to visit organization websites and to call ahead to confirm bin specifications, the level of service provided, what materials are accepted and fees (if applicable). It is the responsibility of the building to establish a service agreement with the organization. Users are advised that the City does not endorse the organizations or services provided and is not responsible in any way for any injury to persons or property, or any damages or losses of any kind whatsoever, in connection with the use of any clothing donation bins or collection services. |
||||||||||
|
Printable resources (literature/signage) |
||||||||||