The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Visit the Garbage Tags and Bins page for details.
Used masks, gloves, wipes and tissues belong in a tied garbage bag, not the blue box. If these items are found in the blue box, your recycling will not be collected and crews will place an educational sticker on your blue box as a reminder. Please remove these items and place your blue box out for collection the following week or you can drop off your recyclables at one of the Region’s depots.
York Region’s Public Waste Depots remain open during regular service hours. Please visit york.ca/wastedepots for information on what waste items are being accepted at their respective sites. Please also note that to protect customers and staff, the depots are no longer accepting cash until further notice. You can pay by debit, MasterCard or Visa.
To help keep our residents and contracted waste collection staff safe, please:
Houses in Richmond Hill are provided with curbside collection for recycling (blue box), organics (green bin), garbage and yard waste.
Waste Management Calendar |
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My Waste app changes |
The My Waste app has been discontinued and replaced with the Recycle Coach app. To get the same great information and services regarding Richmond Hill’s waste collection programs and schedule, please download the Recycle Coach app from the App Store or get it on Google Play. |
Collection schedule |
When is my waste collected?To find your collection week and day, use one of the following tools: Holiday collectionIf your normal collection day occurs on a statutory holiday (with the exception of Boxing Day), your collection will be moved by one day during that week (for example from Thursday to Friday). Any regular collection days following this statutory holiday during that week will also be moved forward by one day. Please see the waste management calendar for specific dates or contact Access Richmond Hill for more information at 905-771-8800. |
What goes where? |
If you aren't sure what goes where, you can use one of the tools below to find out: |
Garbage |
Garbage is collected bi-weekly and includes furniture. Collection guidelines
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Recycling (blue box) |
Recycling is collected weekly. Collection guidelines
For more information about the recycling system, including recycling contamination and how to avoid it, please visit York Region's website. Where can I get a blue box?Visit the Garbage Tags and Bins page to find out where you can buy a new blue box or pay to exchange a broken/damaged blue box. |
Organics (green bin) |
Organic waste is collected weekly. Collection guidelines:
Where can I get green bins and compostable bags?Visit the Garbage Tags and Bins page to find out where you can buy a new green bin or kitchen container, as well as pay to exchange a broken/damaged green bin. Compostable bags can generally be purchased wherever garbage bags are sold. How do I keep pests away from my organic waste?
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Yard waste collection |
Yard waste includes leaves, pine cones, fallen fruit, trees, shrub trimmings, pumpkins, clean straw and dried corn stalks. Soil, sod and grass clippings are NOT ACCEPTED. Yard waste is no longer collected on Mondays. Yard waste is now collected on your regular waste collection day. 2021 yard waste collection schedule
*If you live in the “yellow zone” collection begins the week of April 13. If you live in the “blue zone” it begins the week of April 20. Collection guidelines
What goes where?If you aren't sure what goes where, you can use one of the tools below to find out: Drop off your yard wasteRichmond Hill residents can drop off their yard waste at the Bloomington Yard Waste Depot located at 1351 Bloomington Road, Richmond Hill. Visit york.ca/wastedepots for hours and fees*. *Please note that new fees apply as of July 2, 2020. |
Where to place your waste in winter |
On waste collection days, place your garbage, blue boxes, green bins and/or yard waste away from the curb on the right side of your driveway (if you're facing the house). This will allow our plows to clear the pile of snow from the bottom of your driveway without disturbing the waste. |
Appliance collection |
Large appliances are collected free of charge by appointment only. Visit the large appliance collection page for details and to schedule your collection. |
Household battery recycling |
Used household batteries are accepted in the collection boxes at Richmond Hill’s main Municipal Offices (225 East Beaver Creek Road), the Operations Centre (1200 Elgin Mills Road East) and all community centres and libraries. They can also be taken to York Region Waste Depots. For safety reasons, please tape the ends of primary lithium, button cell, rechargeable and 6 and 9 volt batteries. |
Textile waste reduction |
In Canada, 500,000 kilograms of clothing and other textiles are put in the garbage each year! The best way to limit the environmental impacts of clothing and other textiles is to make sustainable choices. |
Double-up Days for garbage collection |
To make seasonal cleaning easier, we're offering Double-up Days! You can put out up to 6 garbage items during Double-Up Days, as opposed to the regular 3 items, without purchasing garbage tags. A garbage item means a bag, bundle, garbage can or piece of furniture. Please set out your items on your regular garbage collection day. Use the colour zone map on page 1 of the Waste Management Calendar to determine which week applies to you. Spring Double-Up DaysYellow zone: March 30 - April 3 Blue zone: April 6-9 Fall Double-Up DaysBlue zone: September 21-24 Yellow zone: September 28-October 1 |
Christmas tree collection |
Christmas trees will be collected on your regular waste collection day during the weeks of January 4 and 11, 2021. Collection guidelines:
Richmond Hill residents can also drop off their Christmas tree at the Bloomington Yard Waste Depot located at 1351 Bloomington Road, Richmond Hill. Fees apply. Visit york.ca/wastedepots for details. |
Electronic waste |
Electronic waste (e-waste) is any electronic equipment in your home that no longer works and cannot be repaired. E-waste is not collected through curbside pickup and should not be thrown in the garbage because these items contain hazardous materials and often have recyclable parts. |
Waste By-law |
The Waste By-law regulates and maintains a system for the collection and disposal of household waste in the City of Richmond Hill. |