Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
How Can We Help You
Waste bin exchange fee update: The fee to exchange damaged or broken Richmond Hill labelled blue boxes and/or green bins has been eliminated and this service is free once again. This change is effective retroactive to June 22, 2021. For information about refunds for exchanges made between June 22 and September 22, 2021, please visit the Garbage Tags and Bins page. Refunds cannot be issued at Access Richmond Hill.
The Access Richmond Hill Contact Centre is available to respond to general inquiries by email at access@richmondhill.ca or by phone at 905-771-8800 Monday to Friday, 8:30 a.m. to 4:30 p.m. Select in-person services are now available. For information on select services and what to expect when visiting, please visit RichmondHill.ca/COVID19.
Residents can report concerns about individuals or businesses not following COVID-19 related orders to Richmond Hill by:
- Calling 905-747-6400 Monday to Friday, 8:30 a.m. to 4:30 p.m.
- Emailing bylaw@richmondhill.ca (seven days a week, 8:30 a.m. to 9 p.m.)
Please visit the Garbage Tags and Bins page to find out how you can purchase/exchange waste bins and tags.
The Access Richmond Hill Contact Centre helps you with general inquiries, responds to questions or concerns about programs and services and accepts some in-person payments. We are committed to providing quality services to residents and businesses in Richmond Hill.
Services online
You can report a problem with a service (e.g. missed garbage collection, streetlight out), schedule large appliance collection and/or submit a general inquiry online.
Accessibility services
Richmond Hill provides goods and services that are accessible to all of our residents and customers.
Learn more about our accessibility services.
Translation services
We have translation assistance available for residents who need services in languages other than English.
Cashier services
The Access Richmond Hill Contact Centre sells:
*Access Richmond Hill is currently closed to the public. Please visit the Garbage Tags and Bins page to find out how you can purchase/exchange waste bins and tags.
We also process payments for:
We accept payments using cash, Interac, money orders, Visa, MasterCard and cheques made out to Richmond Hill. Credit cards can't be used for tax or water bill payments.
Questions
Contact Access Richmond Hill if you have questions about any of our services, including: