How Can We Help You

The Access Richmond Hill Contact Centre is available to respond to general inquiries by email at access@richmondhill.ca or by phone at 905-771-8800 Monday to Friday, 8:30 a.m. to 4:30 p.m. For more information on COVID-19, please visit RichmondHill.ca/COVID19.

Residents can report concerns about individuals or businesses not following COVID-19 related orders to Richmond Hill by:

• Calling 905-747-6400 Monday to Friday, 8:30 a.m. to 4:30 p.m.
• Emailing bylaw@richmondhill.ca (seven days a week, 8:30 a.m. to 9 p.m.)

The Access Richmond Hill Contact Centre helps you with general inquiries, responds to questions or concerns about programs and services and accepts some in-person payments. We are committed to providing quality services to residents and businesses in Richmond Hill.

Services online

You can report a problem with a service (e.g. missed garbage collection, streetlight out), schedule large appliance collection and/or submit a general inquiry online.

Customer Service Portal

Accessibility services

Richmond Hill provides goods and services that are accessible to all of our residents and customers.

Learn more about our accessibility services.

Translation services

We have translation assistance available for residents who need services in languages other than English.

Cashier services

The Access Richmond Hill Contact Centre sells:

• Blue boxes (recycling)
• Green bins (organics) 
• Garbage tags 

We also process payments for:

• Parking tickets
• Tax bills
• Water bills
• Building permits

We accept payments using cash, Interac, money orders, Visa, MasterCard and cheques made out to Richmond Hill. Credit cards can't be used for tax or water bill payments.

Questions

Contact Access Richmond Hill if you have questions about any of our services, including:

• Marriage licences
• Municipal Freedom of Information and Protection of Privacy
• Parks
• Pre-authorized debit plans
• Property tax assistance applications
• Property tax payments
• Property taxes
• Tree Maintenance
• The Emerald Ash Borer (EAB)
• Waste management
• Water meter replacement program
• Winter maintenance