Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Snow Clearing News and Notices
Last updated: March 19, 2023, 4:00 p.m.
Winter Maintenance Activities
Road Operations
No activity at this time.
Sidewalks Operations
No activity at this time.
Windrow Operations
No activity at this time.
How long does it take to clear the snow?
Staff work hard to clear roads and sidewalks as quickly and efficiently as possible. Once the snow stops, we aim to clear the snow in:
Times may vary due to snowfall amounts, length of storm, time of day (e.g rush hour), etc. Please wait 16 hours after the snow has stopped falling before contacting Access Richmond Hill with service requests.
On-street Parking
Winter event status: no event currently in effect
You cannot park on the street when the City of Richmond Hill has declared a winter event which is expected to require snow clearing. If your vehicle is parked on the road, you may receive a ticket and have to pay a fine. If your vehicle is in the way of our plows, salters or emergency vehicles, it could be towed.
Temporary Parking Permits
When a winter event is declared, temporary on-street parking permits are not valid for on-street parking. During this time, you can park at select City-owned facilities if you cannot arrange alternative off-street parking. Please ensure that the temporary parking permit is displayed clearly on your vehicle’s dash. A list of select City-owned facilities can be found at RichmondHill.ca/ParkingPermits.
Winter Event Declarations
A 'winter event' is declared when an icefall or an accumulation of snow that is likely to exceed 5cm may occur within the next 24 hours. Not all snowfalls that result in plowing warrant a winter event.
A 'significant weather event' may be declared when an approaching or occurring extreme weather hazard has the potential to pose danger to users of roadways and sidewalks. Extreme weather conditions include freezing rain, significant snowfall, strong winds, blowing snow and reduced visibility. As a result, it may take longer than normal to complete winter maintenance activities.
When winter events have been declared, on-street parking is prohibited and temporary on-street parking permits are no longer valid.
Additional winter maintenance information
During business hours you can call Access Richmond Hill at 905-771-8800. For more information on our snow clearing processes, tracking our plows, winter safety tips and more, visit the links below.