The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Winter Event Status: No Winter Event in effect
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Last updated: December 8, 2023, 9:00 a.m.
No activity at this time.
No activity at this time.
No activity at this time.
Overview of Richmond Hill's winter maintenance program |
The City maintains 1,100 lane km of roads, nearly 750 km of sidewalks and clears snow windrows from the end of 44,000 local, residential driveways.
Weather conditions trigger the following services:
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How long does it take to clear the snow? |
Staff work hard to clear roads, sidewalks and windrows as quickly and efficiently as possible. Once the snow stops, we aim to clear the snow in 14 hours for sidewalks, 16 hours for roads, 12 hours for windrows and 24 hours for wide bends, dead ends and cul-de-sacs. Times may vary due to snowfall amounts, length of storm, time of day (e.g. rush hour), etc. Primary roads and sidewalks are plowed and salted first, followed by secondary roads and sidewalks. Snow windrow clearing starts two hours after road plows begin their routes. Please wait 16 hours after the snow has stopped falling before contacting Access Richmond Hill with service requests. |
How residents can support winter maintenance operations |
Residents can help winter operations run smoothly and safely by doing the following:
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On-street parking |
You cannot park on the street when the City of Richmond Hill has declared a 'Winter Event' which is expected to require snow clearing. If your vehicle is parked on the street during a winter event or so as to interfere with winter operations, you may receive a ticket and have to pay a fine. If your vehicle is in the way of our plows, salters or emergency vehicles, it could be towed.
In addition, there is no parking on any street between 1 a.m. and 7 a.m. from December 1 to March 31. For more information, visit the Parking page. Temporary Parking PermitsWhen a 'Winter Event' is declared, temporary on-street parking permits are not valid for on-street parking. During this time, you can park at select City-owned facilities if you cannot arrange alternative off-street parking. Please ensure that the temporary parking permit is displayed clearly on your vehicle’s dash. A list of select City-owned facilities can be found at RichmondHill.ca/ParkingPermits. |
Winter Event and Significant Weather Event Declarations |
A 'Winter Event' is declared when 5+cm of snow/icefall is expected within the next 24 hours. During Winter Events, on-street parking is prohibited. Temporary parking permits are no longer valid for on-street parking, but can be used at select City-owned facilities.
A 'Significant Weather Event' may be declared when an approaching or occurring extreme weather hazard has the potential to pose danger to users of roadways and sidewalks. Extreme weather conditions include freezing rain, significant snowfall, strong winds, blowing snow and reduced visibility. As a result, it may take longer than normal to complete winter maintenance activities. |
Frequently asked questions (FAQs) |
You can find answers to some of the most frequently asked snow clearing questions on our Winter Maintenance FAQs page. |
During business hours you can call Access Richmond Hill at 905-771-8800. For more information, visit the links below.