The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
COVID-19 Update - Select facilities are currently open to the public. Visit RichmondHill.ca/COVID19 for more information on what is open.
The following Richmond Hill facilities are open daily to be used as a warming centre during extreme cold temperatures:
Bayview Hill Community Centre and Pool
Centennial Pool - currently closed
Elgin West Community Centre and Pool - currently closed
Richvale Community Centre and Pool - currently closed
In the event of extreme cold temperatures of -15 degrees Celsius or lower, York Region will declare a cold weather event.
During a cold weather event, if you are experiencing homelessness, please visit Emergency and Transitional Housing, contact the Transitional Shelter Intake Line at 1-877-464-9675 ext. 76140 or email TransitionalShelter.Line@york.ca.
For families with children, please contact Leeder Place Family Shelter by calling Blue Door at 1-888-554-5525.