Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
225 East Beaver Creek Road, Ground Floor, Richmond Hill, ON L4B 3P4
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
There's a lot of wildlife living in Richmond Hill. Residents should be aware of some tips for interacting with certain wildlife in the area, including:
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Beavers |
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Beavers are an important part of Canadian wildlife, but sometimes their homes (dams) can block waterways causing flooding of roads or other public areas. The Richmond Hill Beaver Management Policy outlines how Richmond Hill responds to the presence of beavers on municipal land so that property damage and health and safety risks are minimized. This Policy follows the Ontario Fish and Wildlife Conservation Act, recommendations of the Ontario Ministry of Natural Resources and Forestry and policies of the Toronto and Region Conservation Authority. Call us at 905-771-8800 for more information. |
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Canada geese |
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Overpopulation of Canada geese can negatively affect the environment because geese leave droppings in our parks, open spaces and bodies of water. Geese also destroy and eat important vegetation, which can lead to erosion problems. Help us reduce the impact of Canada geese in our community by not feeding them. Feeding geese makes them dependent on us for food, causing them to lose their ability to move around to seek their own food or migrate south. Our food is also harmful to geese. It fills them up without providing the nutrients they need to survive, causing them to leave even more droppings in our parks! Richmond Hill has a Canada Goose Management Plan to address the number of geese in our community. We are confident that with your help, we can achieve this goal. If you would like to obtain a copy of the plan, email naturalenvironment@richmondhill.ca. |
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Coyotes |
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Coyotes are found in the Richmond Hill community, especially near forest areas and other large natural spaces. Learn what to do if you come across a coyote in your area. Call us at 905-771-8800 for more information. |
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European fire ants |
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European fire ants (reddish brown ants) are common in the Richmond Hill community and the Greater Toronto Area (GTA). They nest in soil around tree roots and under rocks, logs and rotting debris. These ants sting humans, pets and wildlife to defend their nest. You can avoid stings and help control the fire ant population by:
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Jefferson salamander |
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The Jefferson salamander lives in Richmond Hill's Jefferson Forest, and is a very important part of our community's ecosystem. The Jefferson Salamander is also a Species at Risk which means it's illegal for anyone to kill, harass, capture or collect this salamander. To help protect the Jefferson salamander, you can:
Email Richmond Hill's Natural Environment Section or call 905-771-8870 to report a Jefferson salamander sighting. |
Tips for protecting wildlife
- Rinse out your recycling bottles, cans, jars and containers to avoid attracting wildlife.
- Keep your cat inside; domestic and feral cats kill an estimated 200 million birds in Canada every year
- Watch out for mammals, amphibians and reptiles crossing the road when you're driving
- Clean up hazardous litter (fishing lines, broken glass, plastic six-pack holders and roadside litter can harm wildlife)
- Don't feed wildlife, or leave food outside
- Make sure that containers and composters are well-secured
- Don't use pesticides!
Email the Natural Environment Section or call 905-771-8800 for more information.
Contact Richmond Hill's Animal Control provider to report sick, injured or orphaned animals. They will also give you advice about keeping wildlife off your property.