The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
If you receive a Default Notice, you must choose one of the following options by the due date on the Default Notice. Unpaid fines and fees may be forwarded to collections.
Pay your Penalty Notice online (Visa or MasterCard only, debit Visa not accepted).
If you have not responded to your Penalty Notice by the due date indicated, you may submit a Request for an Extension of Time to dispute your Penalty Notice. The request must be received by the due date on the Default Notice received by mail. The decision to grant a time extension may or may not be approved by the Screening Officer. The Screening Officer's decision will be emailed to the address provided on the request.
Request for an Extension of Time to dispute your Penalty Notice
Complete this form if you are authorizing a person to act on behalf of the registered license plate owner, or person named on the Penalty Notice during a Screening or Hearing Review appointment. The completed form must be provided prior to the start of a Screening Review and may be delivered in person to the City’s Operations Centre located at 1200 Elgin Mills Road East, Richmond Hill Ontario L4S 1M4, or emailed to amps@richmondhill.ca.
Authorization to Act as an Agent Form
For more information about the City's Administrative Monetary Penalty System and designated by-law violations, please review the Administrative Penalty By-law No. 69-16, as amended.
If you have any questions or concerns about booking a review of your Penalty Notice, please email amps@richmondhill.ca.
If you have a concern about the AMPS program, policies, or procedures, please submit a complaint to the Adjudication Section by completing the AMPS Public Complaint Form.