Skip to Content

City of Richmond Hill Logo

Contact Us Main menu icon Menu
  • Facebook
  • Twitter
  • YouTube
  • LinkedIn
  • Instagram
  • Our Services

    Popular Links

    • Snow Removal News and Notices
    • Garbage and Recycling at Your Home
    • Contact Directory
    • Volunteering
    • Property Tax Billings
    • Water Services
    • A-Z Services
    • Accessibility
    • Accessing City Records and Information
    • Animal Services
    • By-laws
    • City of Richmond Hill e-Newsletter
    • Commissioning Public Services
    • Contact Us
    • Cooling Centres
    • Council, Committees and Task Forces
    • Emergency Services
    • Employment
    • Fee Assistance
    • Fire and Emergency Services
    • Garbage and Recycling
    • Holiday Donation Drive
    • Holiday Service Schedule
    • How Can We Help You
    • Library
    • View All "Our Services"
    View our Garbage and Recycling page
  • Things to Do

    Popular Links

    • Arenas
    • Community Recreation Guide
    • Pools
    • Recreational Swimming
    • Recreation Programs
    • Community Centres
    • Events
    • Parks and Facilities
    • Advertising and Sponsorship
    • Arts and Culture
    • Attractions
    • Birthday Party Packages
    • Camp
    • Community Recreation Guide
    • Educational Programs and Field Trips
    • Facilities and Sports Fields
    • Festivals and Events
    • Get Active
    • Get Involved
    • Heritage and Museums
    • Library
    • Map Gallery
    • McConaghy Centre
    • Outdoor Activities
    • PA Day Programs
    • Parks, Trails and Facilities Directory
    • Parks, Trails and Natural Areas
    • View All "Things to Do"
    View our Book a Facility page
  • Register, Apply or Pay

    Popular Links

    • Book a Facility
    • Procurement Bid Opportunities
    • Building, Development and Roads
    • Water Bill
    • Building Permits
    • Employment
    • Animal Licences
    • Applications, Licences and Permits
    • Birth and Death Certificates
    • Book a Facility
    • Building Inspections
    • Business Licence
    • Community Gardens
    • Community Recreation Guide
    • Employment
    • Fee Assistance
    • Garbage Tags and Bins
    • Healthy Yards, Plant Kits, and Rain Barrels
    • How to Pay Your Water Bill
    • Large Appliance and Metal Goods Collection
    • Letter of Greeting from Mayor Request
    • Marriage and Weddings
    • Milestone Certificate Request
    • News Updates and eNewsletter
    • Open Air Burning
    • View All "Register, Apply or Pay"
    View our Community Recreation Guide page
  • Invest and Do Business

    Popular Links

    • Economic Development
    • Why Richmond Hill
    • Small Business Enterprise Centre
    • Creative Industries Symposium
    • Economic Development Strategy
    • Zoning By-Law Amendment
    • Advertising and Sponsorship
    • Available Land and Buildings
    • Building Permits
    • Business Support
    • Community Improvement Plan (CIP) - Grants
    • Development
    • Economic Development
    • Economic Development Publications
    • Economic Development Team
    • Filming in Richmond Hill
    • Help for Businesses
    • Innovators of the Year Award
    • Key Sectors
    • MedEdge
    • Procurement Bid Opportunities
    • Property Taxes
    • Reports, Publications and Plans
    • Small Business Enterprise Centre
    • Talent Recruitment
    • View All "Invest and Do Business"
    View our Why Richmond Hill page
  • Find or Learn About

    Popular Links

    • How Can We Help You?
    • Planning Development
    • Parking Permits
    • Reports, Publications and Plans
    • Parks, Trails and Natural Areas
    • By-laws
    • Heritage and Museums
    • A-Z Services
    • About Government
    • About Richmond Hill
    • Access Richmond Hill
    • Age-Friendly Community
    • Animal Services
    • Arts and Culture
    • Awards
    • Budget
    • By-laws
    • Capital Projects
    • Certificate of Insurance Forms
    • Civic Precinct Project
    • Commissioning Public Services
    • Community Development
    • Contact Us
    • Cooling Centres
    • Council, Committees and Task Forces
    • COVID-19
    • View All "Find or Learn About"
    View our Parks, Trails and Facilities page
Access RH

Access Richmond Hill

The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.

Contact Us

905-771-8800

access@richmondhill.ca

Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.

Report Feedback

Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.

Report a Problem

Feedback
  • By-laws
    • Fence By-law
    • Front Yard Parking
    • Grass and Weed Bylaw
    • Lawn Watering Restrictions
    • Parking
      • Dispute a Parking or By-law Penalty Notice
      • Front Yard Parking
      • Pay Parking Tickets or Penalties
      • Parking Permits
    • Property Standards
    • Smoke Free Outdoor Spaces
  • A-Z Services
  • Accessibility
  • Accessing City Records and Information
  • Animal Services
  • City of Richmond Hill e-Newsletter
  • Commissioning Public Services
  • Contact Us
  • Cooling Centres
  • Council, Committees and Task Forces
  • Emergency Services
  • Employment
  • Fee Assistance
  • Fire and Emergency Services
  • Garbage and Recycling
  • Holiday Donation Drive
  • Holiday Service Schedule
  • How Can We Help You
  • Library
  • Lottery Licence
  • Marriage and Weddings
  • News and Alerts
  • Notice of Claim
  • Planning Development
  • Planning Information
  • Property Tax Billings
  • Report It
  • Reports, Publications and Plans
  • Sewer Backups
  • Snow Clearing
  • Transportation and Roads
  • Trees and Yards
  • Warming Centres
  • Water Services
  • Windrow Clearing Program
  • Winter Information

Our Services

Dispute a Parking or By-law Penalty Notice

subnav icon More
Share this page
  • Facebook
  • LinkedIn
  • Twitter
  • Email
Home/...By-lawsParkingDispute a Parking or By-law Penalty Notice

More in this Section...

Administrative Monetary Penalty System

Richmond Hill’s Administrative Monetary Penalty System (AMPS) is a municipal alternative to the Provincial Court System that administers and adjudicates by-law offences. The AMPS program of enforcement transfers parking and by-law disputes from the courtroom to the municipality, which is more efficient. Most disputes are resolved within 45 days. Please review the following FAQ for more information.

If you receive a parking or by-law penalty notice...

You must choose one of the following options by the due date on the Penalty Notice. Unpaid fines will incur late fees and may be forwarded to collections. 

Note: It may take up to three business days after the Penalty Notice issue date for the Penalty Notice to appear in the system, and for the pay or appeal options to become available.

  1. Pay your penalty notice online (Visa or MasterCard only, debit Visa not accepted), or
  2. Submit an Online Screening Review to dispute a Penalty Notice. Please note that an appointment is booked for internal scheduling only, a decision will be emailed back to you within 15 business days of your booking date. Please check your primary and secondary email inbox for your submission confirmation and decision. If you have not received a Screening Review decision by email within 15 business days, please contact 905-771-5734, or
  3. Submit a  Telephone Screening Review online to dispute a Penalty Notice. A Screening Officer will call you at the phone number provided on the date and time selected. Please note that a missed appointment fee of $51.00 may apply if you are not available at the scheduled telephone appointment date and time. Should you experience any difficulties booking a Telephone Screening  online please call 905-771-5734.

If you receive a Default Notice...

If you have not responded to your Penalty Notice by the due date indicated, you may submit a Request for an Extension of Time to dispute your Penalty Notice. The request must be received by the due date on the Default Notice received by mail. The decision to grant a time extension may or may not be approved by the Screening Officer. The Screening Officer's decision will be emailed or mailed to the address provided on the request.

If you are not the registered license plate owner of the vehicle, or person named on the Penalty Notice, the registered license plate owner or person named must complete and sign an Authorization to Act as an Agent Form. You may submit the signed form by email to amps@richmondhill.ca.

Appeal of the Screening Review decision - Request a Hearing Review...

If you wish to appeal the Screening Review decision, you may request a review by a Hearing Officer no later than the due date shown on the decision of the Screening Review.  You will be notified by email within 30 days once a Hearing Review date has been scheduled. Hearing Review appointments take place in person at the City's Operations Centre located at 1200 Elgin Mills Road East, Richmond Hill. 

If you are not the registered license plate owner of the vehicle, or person named on the Penalty Notice, the registered license plate owner or person named must complete and sign an Authorization to Act as an Agent Form. You may submit the signed form by email to amps@richmondhill.ca.

Contact Information...

If you have a concern about requesting a Screening or Hearing Review and/or the AMPS program, please email the Adjudication Manager. Alternatively, you can submit a complaint to the Commissioner of Community Services using the AMPS Public Complaint Form.

Richmond Hill Council enacted the transition to AMPS in September 2016 with the adoption of the AMPS By-law 69-16 as amended.

Frequently Asked Questions (FAQ)

What is a Penalty Notice and what does it look like?

Penalty Notices (formerly called tickets) are issued for violations of a parking, community standards or licensing by-law. A By-law or Parking Enforcement Officer issues the Penalty Notice to a vehicle, individual or corporation when they have committed a parking or by-law infraction. The Penalty Notice contains a fine and due date. You must respond to the Penalty Notice by the due date shown by either paying the fine amount or requesting a Screening Review. Failure to respond to the Penalty Notice by the due date shown may result in additional fees and collection processes. An image of a Penalty Notice is shown below:

Parking and by-law penalty notice image

How are Penalty Notices issued?

Richmond Hill's Parking and By-law Licensing Enforcement Officers can issue a Penalty Notice by doing any of the following:

  • Affixing it to the vehicle in a conspicuous place for a parking infraction
  • Handing it to the person having care and control of the vehicle at the time of contravention or to the violator or property owner
  • Sending it by mail to the vehicle owner’s, violator's or property owner's last known address
  • Sending it by email to the vehicle owner’s, violator's or property owner's last known email address

Please note that an Officer may obtain photographic evidence. If photographs are obtained, they will be available to you online and at the Screening and Hearing Review.  

How can I pay a Penalty Notice?

There are four options to pay a Penalty Notice.

1. Pay Online:

Visit Richmond Hill's Parking and By-law Portal and follow the instructions. Visa and MasterCard payments are accepted.

2. Pay by Mail:

Write the number of the Penalty Notice on the front of your cheque or money order and make it payable to the City of Richmond Hill. Send your payment to:

City of Richmond Hill

Community Standards - Parking Enforcement

1200 Elgin Mills Road East

Richmond Hill, Ontario L4S 1M4

Please allow sufficient time for your payment to be delivered by the due date shown on the Penalty Notice. Do not mail cash.

3. Pay in Person:

Pay by debit, credit or cash at City offices. Visit RichmondHill.ca to confirm when offices are open.  

4. Drop Off Payment in Night Deposit Box: 

  • Write the number of the Penalty Notice on the front of your cheque or money order and make it payable to the City of Richmond Hill.
  • Deposit your cheque or money order in the 24 Hour Drop Box located at the main entrance to the City of Richmond Hill's Operation Centre (1200 Elgin Mills Road East, Richmond Hill). 
  • Do not deposit cash in the 24 Hour Drop Box.

Dishonoured cheques will be subject to an administrative fee of $43.

What do Screening and Hearing Officers do and how are they impartial?

Screening Review: If requested, a Screening Officer will review the administrative penalty contained in a penalty notice. Screening Reviews are conducted in person or via email after receiving an online submission. 

The Screening Officer may affirm, vary or cancel the administrative penalty.

Hearing Review: If requested, a Hearing Officer will review the decision of the Screening Officer.

The City’s AMPS By-law and Policies clearly state the grounds upon which the Screening and Hearing Officer may affirm, vary or cancel the administrative penalty.

To ensure impartial decision-making, Council members and their relatives and persons indebted to the City (beyond property taxes) are NOT eligible for appointment as a Screening or Hearing Officer. Both Screening and Hearing Officers are bound by the City’s Conflict of Interest Policy which prohibits persons from influencing or attempting to influence the decision of a Screening or Hearing Officer.

Hearing Officers are also bound by the Statutory Powers and Procedures Act and the general common law principle of procedural fairness and natural justice. 

What if I don’t attend a scheduled Screening or Hearing?

If you do not attend a scheduled Screening or Hearing Review appointment, the Penalty Notice will be confirmed and additional fees will be added.

The fee for failure to appear at a scheduled Screening Review appointment is $51 and it is $102 for missing a Hearing Review appointment.

What if I am not satisfied with the result of a Screening?

If the matter is still in dispute following the review by the Screening Officer, you may request a review by a Hearing Officer. Hearing Reviews are conducted in person only. A Request for Hearing must be made prior to the due date outlined in the Screening Officer’s decision using the AMPS Hearing Request Form. It is important to note that you may only appeal the Screening Officer’s decision and that only the information/evidence submitted at the Screening will be considered at the Hearing.

Receive Email Updates...

Contact(s)

© 2021 Richmond Hill

  • A-Z Services
  • Accessibility
  • Contact Us
  • Employment
  • Volunteering
  • Privacy
  • Sitemap
  • Terms of Use

Browser Compatibility Notification

It appears you are trying to access this site using an outdated browser. As a result, parts of the site may not function properly for you. We recommend updating your browser to its most recent version at your earliest convenience.