The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
The City of Richmond Hill distributes the 'My Richmond Hill' print newsletter twice a year to all Richmond Hill households. This page showcases the stories from the most recent edition.
It’s been a year for the history books! Richmond Hill was officially incorporated as a “Village” in 1873 and, with your help, we commemorated this milestone 150th anniversary throughout the year. Richmond Hill residents took part in RH150 celebrations and activities across the community, from community murals, time capsules and planting 150 trees to a celebrity-laced birthday video, Heritage Summit and more.
There is still time to enjoy some RH150 fun before the year’s end with free activities for the whole family. Take part in heritage walking tours throughout the downtown, join the scavenger hunt at Richmond Green Park, take a photo with the RH150 community photo booth, celebrate with us at Merry Marketplace, and finish off the party by ringing in the New Year at First Night.
Visit our RH150 anniversary section for details on these and other RH150 events.
“Richmond Hill has my heart.” - Kim
In 2024, Richmond Hill will launch an online, self-service water customer portal that will allow residents to go paperless and receive water bills online, pay water bills and view their water usage. Watch your upcoming water bills for details.
Heavy snow, strong winds, extreme cold and temperature fluctuations can create challenges for snow clearing operations, slowing progress. Thank you in advance for your patience this winter.
Facility attendants, lifeguards and swim instructors, skate patrol, skate instructors, fitness instructors, school crossing guards, ushers, inclusion support staff and more. Apply online.
Learn more about Richmond Hill's snow clearing.
Place waste away from the curb on the right side of your driveway (if you’re facing the house). This will allow the plow to clear the
snow windrow.
Our plows follow set routes, hug the right curb and only make right turns to avoid leaving snow piles in intersections. That’s why they often clear each side of the same road at a different time.
Subscribe to receive winter event notifications.
Clear three feet of snow from around fire hydrants, so they are accessible in case of emergency!
Major roads, such as Bayview Avenue and Leslie Street, are Regional roads and are maintained by York Region, not Richmond Hill.
“I have raised my family here and they graduated from the same elementary school that I did. They are now adults and still volunteer in Richmond Hill. It will always be their home.” - Heidi
Bask in a Merry Marketplace
The spirit of the season comes alive at Richmond Green Park Saturdays 4-9 p.m. from November 18 to December 16. Visit with Santa while enjoying music, food, vendors and thousands of twinkling lights. Details online.
Glide Along the Ice
Lace up your skates and enjoy indoor recreational skating at a local arena or outdoor skating on the Richmond Green Skate Trail (weather permitting). Dates and times online.
Look to the Stars
Channel your inner Astronomer and experience an out-of-this-world adventure at the Richmond Hill David Dunlap Observatory. Special holiday programming for the entire family. Learn more.
Embrace Our History
Learn about Richmond Hill’s past, present and future with programs for all ages at the City’s Heritage Centre, including this year’s RH150 exhibit. View Heritage programs.
Watch a Film
The Reel Thing Film Series at the RHCPA presents film festival favourites and family-friendly flicks. Up next on December 19 at 7 p.m. is the holiday hit Elf. More dates and times online.
There is a $350 fine for using an accessible parking space without an appropriate permit. Remember, it’s not okay to use a designated spot even “just for a minute”. Help keep accessible parking accessible for those who need it. Learn more about City parking regulations.
In October 2023, Council approved the City’s first Age-Friendly Community Strategy. Based on input from over 1,100 residents, community organizations and businesses that provide services for older adults, the Strategy provides 21 recommendations, presented within the framework of the World Health Organization’s eight domains for an Age-Friendly Community. Recommendations include:
This five-year plan is part of Richmond Hill’s ongoing journey to become an inclusive, accessible and welcoming community that meets the needs of an aging population. Read the full strategy.
Subscribe to be notified about the City’s review and updates to zoning by-laws.
“As a 91-year-old resident living in RH for 56 years, I have such pride in the City of Richmond Hill.” - Delia
Thank you to everyone who took part in this year’s 150th anniversary celebrations! We marked Richmond Hill’s milestone throughout the year and gathered your stories on what you LOVE about your community. Have a look at how we celebrated the BIG anniversary. Here’s to the next 150 years!
Shop limited edition, commemorative Richmond Hill 150th pieces.
“Although I missed the first ‘100 years’ of Richmond Hill, I have thoroughly enjoyed each and every day of the last 50 years that I have been a resident!” - Lady Di
Please stoop and scoop… even in natural areas and even in winter. Help keep our park spaces clean for everyone.
Performances from alt rock legends, Big Sugar, Canadian indie rockers, MONOWHALES, New York icon Candace Bushnell True Tales of Sex, Success and SEX AND THE CITY, and more. Get tickets today at RHCentre.ca.
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