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Access RH

Access Richmond Hill

The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.

Contact Us

905-771-8800

access@richmondhill.ca

Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.

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Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.

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My Richmond Hill Newsletter

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HomeOur ServicesCity of Richmond Hill e-NewsletterMy Richmond Hill Newsletter

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My Richmond Hill Newsletter cover art

The City of Richmond Hill distributes the 'My Richmond Hill' print newsletter twice a year to all Richmond Hill households. 

Tell Us What You Think!

What do you think about this 'My Richmond Hill' newsletter? Take this quick survey and be entered for a chance to win a Richmond Hill prize pack, valued at $50.*

* Entries must be received by 4:30 p.m. EST on June 30, 2022 by completing the survey provided.

This survey contest is now closed. Thank you for participating! 

Survey Contest Details

How to enter
No purchase required. To enter the Contest, participants must complete the online survey that includes providing your name and contact information (e-mail address and/or phone number).

To be valid, your entry must be received by 4:30 p.m. EST on June 30, 2022 by completing the survey provided.

While multiple survey submissions may be made per household, only one prize can be won within a household.

Eligibility
The Contest is open to all residents of the City of Richmond Hill (“Richmond Hill”) who are 18 years of age or older at the Contest opening date. Employees of the Corporation, as well as such employees’ immediate family (father/mother, brother/sister, son/daughter) or persons living under the same roof are not eligible to enter this Contest.
Procedure for awarding prizes

On July 7, 2022, a random draw will be conducted by a member of the Communications team of the Corporation from among all eligible entries received during the Contest Period. The first selected contestant to correctly answer the mandatory mathematical skill-testing question shall be declared the winner, subject to meeting all the conditions described in these rules.

The winner will be contacted by staff of the Corporation through the email or phone number provided when they submitted their entry, during the week of the draw, and the prize will be sent to the winner by July 31, 2022. If a winner cannot be reached within three (3) days following the first attempt of contact, incorrectly answers the mathematical skill-testing question, or declines the prize, the prize shall be forfeited and the Corporation has the right, at its sole discretion, to randomly select another winner.

Prizes

There is one prize pack available to be won.

General rules
  1. To be declared a winner, the selected contestant must first correctly answer a mathematical skill-testing question. 
  2. Each winner shall sign a release declaring their eligibility as stipulated in Section 2 of these rules; agreeing that their name, image may be used for advertising purposes related to this Contest free of charge; and releasing the Corporation as well as its respective directors, officers and employees (the “Contest Parties”) from all liability for any damage or loss arising from participation in this Contest or from the awarding, acceptance or use of the prize. 
  3. The prize(s) shall be accepted as is. No substitutions will be allowed. 
  4. If the prize cannot be awarded as described in these rules, the Corporation reserves the right to substitute a prize or prize component with another of comparable value, as determined in its sole discretion.
  5. Refusal to accept the prize releases the Contest Parties from any obligation toward the winner.
  6. If a contestant makes any false statement, (s)he will be automatically disqualified from the Contest. The winner will have to validate their date of birth and mailing address prior to receiving the prize.
  7. The Contest Parties assume no liability for any loss, damage or injury, including without limitation:
    • lost, stolen, delayed, damaged, misdirected, late, destroyed, illegible or incomplete entries;
    • loss, theft or damage to software or computer or telephone data, including any breach of privacy;
    • fraudulent calls;
    • inability of any person to participate in the Contest for any reason including mistaken addresses on mail or email; technical, computer or telephone malfunctions or other problems with computer online systems, servers, access providers, computer equipment, or software; congestion on the internet or at any website, or any combination of the foregoing;
    • damage to any person’s computer, including as a result of playing or downloading any material relating to the Contest;
    • any delay or inability to act resulting from any event or situation beyond their control whatsoever, including a public health or other emergency, or strike, lockout or other labour dispute at their location or the locations of the organizations and businesses whose services are used to administer this Contest; or
    • prizes that are lost, damaged or misdirected during shipping.
  8. The Corporation reserves the right to cancel or suspend this Contest should a virus, bug or other cause beyond their reasonable control corrupt the security or proper administration of the Contest. Any attempt to deliberately damage any website or to undermine the legitimate operation of this Contest is a violation of criminal and civil laws. Should such an attempt be made, the Corporation reserves the right to seek remedies and damages to the fullest extent permitted by law, including criminal prosecution.
  9. All personal information, such as name and contact information, is collected by the Corporation solely for the purposes of administering this Contest and shall not be used for any other purpose without your expressed consent. By providing this information, you consent to it being used for the stated purposes. Please see the Corporation’s’ privacy policy on our Privacy Statement page.
  10. If the identity of a contestant is disputed, the authorized account holder of the social media platform used to submit the entry at the time of entry will be deemed to be the contestant. The individual assigned to the social media platform associated with the submitted account is considered the authorized account holder. A selected contestant may be required to provide proof that (s)he is the authorized account holder of the social media account associated with the selected entry. All entries must be submitted from a valid email account that may be identified by reverse domain name search. The sole determinant of time for the purposes of receipt of a valid entry in this Contest will be the Contest server. 
  11. Odds of winning depend on the number of eligible entries. All entries that are incomplete, illegible, damaged, irregular, have been submitted through illicit means, using any robotic, automatic programmed method that artificially increases the odds of winning or do not conform to or satisfy any condition of the rules may be disqualified by the Corporation. The Corporation is not responsible for any errors or omissions in printing or advertising this Contest.
  12. The Corporation reserves the right to amend the Contest rules or to terminate the Contest at any time without any liability to any contestant. Any amendments to these Contest rules will be posted here.
  13. By entering, you agree to abide by the Contest rules and the decisions of the City, whose decisions are final and binding on all contestants.
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