Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
225 East Beaver Creek Road, Ground Floor, Richmond Hill, ON L4B 3P4
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
If you have incurred costs from damages or injuries as a direct result of activities or services provided by Richmond Hill, you must follow the process outlined below in order for the City to consider your claim.
Please note that the City is legally liable for your damages and or injuries ONLY if you can provide evidence that the City committed a negligent act or omission that resulted in the damage and or injury. The onus is on you to prove your claim and your damages.
The Municipal Act places some time restrictions on reporting the details of your claim and damages, including those involving a slip and fall. Such incidents must be reported to Richmond Hill within 10 days of the incident in order to be considered. To ensure that your claim does not fall outside of the Notice Period, in all circumstances, please forward it to the City Clerk as soon as possible.
We suggest that you contact your own insurance company regarding damages. You may be eligible for greater compensation than you can legally recover from the City.
Whenever damage to City property is caused by a third party, Richmond Hill seeks recovery of the related costs from the responsible party (i.e. for damage to property such as street lights and hydrants).
Fraudulent claims will be prosecuted to the full extent of the law.
Claim File Process
Prior to submitting a claim to the City of Richmond Hill, please consult your insurance company to determine if you are covered for your specific type of damage, injury or loss.
To expedite your claim, you should place the City on notice as soon as possible. Please complete the Notice of Claim form and submit it.
Response Time
Upon receipt of your claim, Richmond Hill will acknowledge it within two weeks.
Risk Management staff will start an investigation based on the information you provided. Generally accepted adjusting principles will be followed to determine liability.
Due to the uniqueness of each claim, we are unable to state when final decisions will be made on claims.
If you have any questions regarding the claims notification process, please contact Richmond Hill's Risk Management Section at 905-747-6496 or 905-771-6518.
For sewer backups call the City's Emergency hotline for prompt assistance at 905-884-8013.