The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
NEW: The City has implemented the Collaborative Application Process (CAP) (Staff Report SRPI.23.059), which is a revised development application review and approval process.
Pursuant to Planning Act requirements, a Pre-Submission Meeting with Planning staff is still required and this constitutes part of Phase 1 of the City’s CAP process. The purpose of this meeting is for the applicant to present a development proposal on a preliminary basis to confirm the approvals required for the development of a site, identify the studies and technical requirements, and to provide feedback and collaboratively discuss the development proposal.
To arrange a Pre-Submission Meeting, please fill out the request for Pre-Submission Meeting form and submit it with a preliminary concept plan.
The preliminary concept plan must show at a minimum the following information:
Once the meeting has been scheduled, a Pre-Submission Fee is to be paid to the City of Richmond Hill prior to the meeting (please refer to the City's Tariff of Fees By-Law). The Pre-Submission Meeting fee under Phase 1 of the CAP process is $1000 effective as of July 12, 2023.
The following projects do not require a Pre-Submission Meeting:
Please Contact us for more information.