Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
COVID-19 Update: Residents and businesses who are able should pay their property taxes on the scheduled due dates as this will help Richmond Hill to continue providing essential services. However, the City recognizes under the current unique circumstances some residents and businesses may require additional time.
- Richmond Hill has waived penalties and interest on late property tax payments through January 1, 2021 to support individuals and businesses struggling financially due to COVID-19.
- Account holders on the pre-authorized debit program who wish to withdraw from the program should visit the pre-authorized debit program page for more information.
- The City’s NSF (non-sufficient funds) fee of $45 is waived for the remainder of 2020.
All property owners in Richmond Hill must pay their property taxes. Residential and commercial property owners will receive a tax bill including their property tax rates, property assessment and class and payment dates and deadlines.
Paying your taxes
Property owners are responsible for making sure that they receive their tax bills and for making the required payments on time. You will not be excused from paying your taxes if you do not get a bill. Make sure that Richmond Hill has your current mailing address information.
We offer a number of payment options including pre-authorized payment.
Richmond Hill now accepts credit card payments for property taxes. With this option, the company that processes the payment will collect a 2.5% service fee. Visit our credit card payment page to access this option. To learn more about credit card payments please view our Payment Options page.
Tax rebates and grants
Richmond Hill provides a tax deferral program to seniors and residents with disabilities if they meet specific criteria. Richmond Hill also provides a Seniors' Tax Grant for those in receipt of the Guaranteed Income Supplement.
Richmond Hill offers tax rebate programs related to commercial and industrial properties which include the Commercial and Industrial Vacancy Rebate and the Registered Charity Tax Rebate.