The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Richmond Hill's By-Law 76-23, as amended, establishes all of the City of Richmond Hill as a Site Plan Control Area. Pursuant to Section 41 of the Planning Act, Site Plan Control applies to specific areas and/or types of development that are required to be reviewed through the City's Site Plan or Site Plan Amendment application process. In accordance with the Planning Act, development includes:
Most recently the Province has introduced Bill 23, the More Homes Built Faster Act, 2022 and subsequently Bill 97, the Helping Homebuyers, Protecting Tenants Act, 2023 which now changes the scope of the City’s Site Plan Control, including but not limited to the following:
In accordance with the above-noted legislative changes, the City’s Site Plan Control By-Law 76-23 has been updated.
Pursuant to Planning Act requirements, a Pre-Submission Meeting with Planning staff is encouraged prior to submitting a development application. The purpose of this meeting is for the applicant to present a development proposal on a preliminary basis to confirm the approvals required for the development of a site, identify the studies and technical requirements and to provide feedback and collaboratively discuss the development proposal.
Site Plan and Site Plan amendment applications can be submitted online.
Please note that all applications are subject to the Tariff of Fees By-Law 94-23.
Email the Planning Division or call 905-771-8910, if you have any questions about your application. You can also visit the Planning and Building Services Department at the City of Richmond Hill's main Municipal Offices located at:
225 East Beaver Creek Road, Ground Floor
Richmond Hill, ON L4B 3P4