The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Richmond Hill's Zoning By-laws are required to conform with the Richmond Hill Official Plan. These by-laws contain detailed requirements for how land can be used and what can be built on land, such as:
The Zoning Index Maps identify the zoning category and applicable by-law that applies to your property or property of interest.
To confirm Zoning standards or general uses allowed for a specific property within the City of Richmond Hill, please contact Building Division, Zoning inquiries.
You can apply for a Zoning By-law Amendment if you are planning a development proposal that does not comply with the Zoning By-law. Changes to the Zoning By-law must conform with the City of Richmond Hill Official Plan.
A Pre-Submission Meeting with Planning staff is encouraged prior to submitting a development application. The purpose of this meeting is for the applicant to present a development proposal on a preliminary basis to confirm the approvals required for the development of a site, identify the studies and technical requirements and to provide feedback and collaboratively discuss the development proposal.
Please note that all applications are subject to the Tariff of Fees By-Law 94-23.
Email the Planning Division or call 905-771-8910, if you have any questions about your application. You can also visit the Planning and Building Services Department in person at the City of Richmond Hill's main Municipal Offices located at:
225 East Beaver Creek Road, Ground Floor
Richmond Hill, ON L4B 3P4
The City of Richmond Hill is undertaking a comprehensive review of all the in force Zoning By-laws.