Access Richmond Hill
The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.
Contact Us
905-771-8800
Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.
Report Feedback
Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.
Zoning and Compliance Letter Requests
The City can assist in providing Zoning By-law information, permitted land use as well compliance use information. Please choose the nature of your inquiry and contact the city using the corresponding link, email address or telephone number.
| Construction of a fence or privacy screen |
| Please contact our By-law and Licensing Enforcement Section at bylaw@richmondhill.ca, call 905-771-0198 or visit our Fence By-law page. |
| Ontario Building Code and/or building permit applications |
| Information on the Ontario Building Code and/or permit related questions should be directed to the Building Permit Section, Building Division. For more information, please visit our Building Permits page, email building@richmondhill.ca or call 905-771-8810. |
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Lot grading and/or site alteration |
| Lot grading/site alteration is administered by our Development Engineering Division. For more information, please email planning@richmondhill.ca or call 905-771-8800. |
| Sign installation |
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The Municipal Sign By-law is enforced by our By-law and Licensing Enforcement Section. For more information, please visit our Sign Permit page, email bylaw@richmondhill.ca or call 905-771-0198. |
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Pool enclosure permit requirements |
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Pool enclosure permits are administered by our Development Engineering Division. For more information, please visit our Pool Enclosure Permit page, email planning@richmondhill.ca or call 905-771-8800. |
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Pool setback requirements |
| Please complete the Request for Zoning By-law Information form. |
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Compliance letter for the purchase or financing of a property |
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Please complete the Request for Compliance Letter form. Note: A compliance letter is subject to a fee. |
| Zoning standards or general uses allowed for a specific property within the City of Richmond Hill |
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Please complete the Request for Zoning By-law Information form. |
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Formal, permitted use letter for a specific property |
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Please complete the Request for Permitted Use Letter form. Note: A formal permitted use letter is subject to a fee. For a general permitted use inquiry, please complete the Request for Zoning By-law Information form. A fee is not required for a general inquiry. |