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Access RH

Access Richmond Hill

The Access Richmond Hill Contact Centre provides assistance for general inquiries, responds to questions or concerns regarding programs and services as well as accepts in person payments.

Contact Us

905-771-8800

access@richmondhill.ca

Hours of Service:
Monday through Friday, 8:30 a.m. to 4:30 p.m.

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Report a problem with a service, e.g. missed garbage collection, overnight parking, potholes, street lights, etc.

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Community Recreation Guide

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HomeRegister, Apply or PayCommunity Recreation Guide

More in this Section...

Summer Programs

Registration for Summer Programs is now open!

Register today!

How do I find the list of summer programs?
Our summer programs are available online through ActiveRH. Find programs in ActiveRH by using the search filters in the left hand column. Search by facility, age, date, time, program type, or interest. If registration has not yet started, you can easily add programs to your wish list for future registration.

Need help finding a program, registering or have a question about summer programming?
Talk to the staff at your local community centre. We’re here to help.


This summer, you can also stay active at home with our curated selection of recreation activities

Summer Recreation Programs

We have lots of fun happening this summer for all ages and abilities. 

  • Adult 55+ 
  • Adult
  • Teen
  • Children
  • Preschool 
  • Family
  • Aquatic Leadership
  • Skating
  • Swimming
  • Outdoor Adventure
  • Fitness
  • Volunteer Orientations
Camp

Summer Camp

Summer Camp registration is now open.

View our on-line summer camp guide and register today!

Virtual Recreation Programs

Our innovative online curriculum will engage your creativity, keep you active and help you develop new skills in the comfort of your own home. Supply lists will be emailed to participants a week prior to the start of the program, if necessary. A link to the virtual program will be provided to participants in a separate email prior to the start of the course. Browse our full virtual program list or search by category. 

Adult 55+ Virtual Programs

Astronomy Virtual Programs

  • Virtual Astro Craft 
Swimming

Drop-In Recreational Swimming

Select pools are open for recreational swimming and aquatic leadership courses. Reserve your swim time 73 hours in advance. 

  • Leisure Swim
  • Lane Swim
  • Fun n' Fit Swim 
  • Aquatics Leadership

 Swimming Programs

  • Preschool 
  • Children
  • Teens
  • Adult 

Aquatic Leadership

Register today for aquatic leadership classes.

Outdoor Adventure Programs

Register today in our Adventure Series programs for the most exhilarating adventure in Richmond Hill!


Want to participate in an outdoor adventure program? Contact us for private bookings! 

Drop-In Programs  

Register in advance to secure your spot in our drop-in sports and entertainment programs. There is something for all ages. Browse by category or age and register today! 

  • Adult 55+
  • Adult - coming soon
  • Teens
  • Children / Preschool - coming soon
  • Family - coming soon
  • Skating 
  • Swimming
  • Fitness
  • Aquafitness
Fitness

Fitness Centres are open for studio time, classes, and track access. View the fitness studio hours and drop-in class schedule. 

Registration for an entire session of summer fitness classes is now open. View our programs and register today. 

Skating

Recreational Public Skating, Shinny, and Ringette are running at select arenas. View the schedules below and reserve your space. A limited number of walk-in's will be permitted. 

  • Recreational Public Skating
  • Shinny 
  • Drop-in Ringette

Program information

ActiveRH - Our registration system

Our new system will improve your registration experience. Create your account today to save time on registration day.

ActiveRH - Frequently Asked Questions

What is ActiveRH?

ActiveRH is Richmond Hill’s online registration system that makes it easier for you to search, register and pay for Recreation and Culture programs and memberships from any computer, tablet or mobile device. This allows you to register, make payments, and manage your profile at your convenience.

Can more than one person have access to my family account?

Yes. Up to two parents can create personal accounts and link them to the family account.

What if I don’t have an email address?

An email address is required to create or access your account on ActiveRH. Your online account provides better access to registration, membership and facility booking services, including convenient registration, detailed account history information and much more.  If you are unable to provide an email address, you are able to register at the front desk instead of online.

How to Register

How to register

Registering for programs has never been easier with our new recreation registration system ActiveRH.

Step 1

Create your personalized ActiveRH account.

Step 2

Find your programs and create a wish list of your top choices.

Step 3

Login to ActiveRH on registration day, register for your selected programs and check out.

Never registered before?

There are two ways to get started, if you've never registered for a Richmond Hill program before. You can use our online registration system to create an account with us.

Program Withdrawal 

Can't participate in a registered program anymore? Fill out the Withdrawal Request Form and email the completed form to recreation@richmondhill.ca

Withdrawal Policy

Can't participate in a registered program anymore? Fill out the Withdrawal Request Form and email the completed form to recreation@richmondhill.ca

If applicable, please allow 2 to 4 weeks for refund processing. Submission of a form does not guarantee that a refund will be issued, and non-attendance at a program does not constitute a notice of withdrawal. Withdrawal requests will only be accepted through ActiveRH or by Withdrawal Request Form. Requests to “Refund to Account” are final. 

SituationAction
If you withdraw less than 5 business days prior to the course start date for Summer Camps, Winter Break Camps, March Break Camps, School Holiday Programs, Aquatic Leadership Courses or one-day workshops... No credit or refund will be issued.
If you withdraw from the courses not listed above using ActiveRH 2 or more business days prior to the course start date…  You will receive a full credit or refund as requested.*
If we receive your Withdrawal Request Form 2 or more business days prior to the course start date…  You will receive a full credit or refund as requested.*
If we receive your Withdrawal Request Form less than 2 business days prior to the course start date…  You will receive a full credit on your account for future use. If you request a refund, you will receive a full refund less a $11.30 administration fee.*
If we receive your Withdrawal Request Form on or after the first day and up to one business day prior to the third day of the course… You will receive a pro-rated credit or refund for any classes remaining as of the date the Refund Request Form is received, less a $11.30 administration fee.*
If we receive your Withdrawal Request Form on or after the third day of the course or after the program has ended…  No credit or refund will be issued.
If we receive your Withdrawal Request Form accompanied by a doctor’s note indicating that the participant can no longer attend due to medical reasons…  You will receive a pro-rated credit for any classes remaining as of the date the Withdrawal Request Form and doctor’s note are received.
If we cancel your program …  You will receive a full credit or refund as requested.
If the participant is withdrawn by our staff due to program incompatibility... You will receive a prorated credit for any classes remaining as of the date of withdrawal.

 

Give us your feedback

Fill out the Registration Program Feedback Form and tell us what you think about our programs and activities. We need your feedback so we can work to improve our services.

Cancellations

Some of our programs and activities are affected by extreme weather conditions. Call the Inclement Weather Hotline at 905-771-5487 and listen to the 24-hour recorded message to hear information about facility closures and program cancellations.

Rent a facility

You can rent Richmond Hill facilities for private parties, events, meetings and conferences. Learn more about booking a facility and pricing.
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