Upcoming program registration dates

Winter Programs Registration

Resident: Tuesday, November 25, 2025

Non-resident: Tuesday, December 2, 2025

Spring Programs Registration

Resident: Tuesday, February 24, 2026

Non-resident: Tuesday, March 3, 2026

Summer Programs Registration

Resident: Tuesday, May 26, 2026

Non-resident: Tuesday, June 2, 2026

CONTEST RULES

Try It Recreation Contest (“Contest”)

From 7 a.m. on November 25, 2025 EST to 11:59 p.m. on December 9, 2025 EST (“Contest Period”)

The Corporation of the City of Richmond Hill (“the Corporation”)

1. HOW TO ENTER

No purchase required. To enter the Contest, participants must submit a photo (the “Photo”) of their residence or business decorated for the holiday season.

1. Register for a ‘Try-It’ program in the Winter Session

To be valid, your entry must be received by 11:59 p.m. EST on December 9, 2025 by registering for any ‘Try it’ program with your ActiveRH account.

Limit of one entry per person. If you attempt or are suspected of attempting to enter more than once per the contest period or use robotic, automatic, programmed or any entry methods not authorized by these rules, it shall be deemed as tampering and will void your entry(ies).

2. ELIGIBILITY

The Contest is open to all residents of the City of Richmond Hill (“Richmond Hill”) who are 18 years of age or older at the Contest opening date. Employees of the Corporation, as well as such employees’ immediate family (father/mother, brother/sister, son/daughter) or persons living under the same roof are not eligible to enter this Contest.

3. PROCEDURE FOR AWARDING PRIZES

On December 10, 2025, a random draw will be conducted by the Marketing Section of the Corporation from among all eligible entries received during the Contest Period. The first (1st) selected contestant to correctly answer the mandatory mathematical skill-testing question shall be declared the winner, subject to meeting all the conditions described in these rules. The second selected contestant to correctly answer the mandatory mathematical skill-testing question shall be declared the runner-up, subject to meeting all the conditions described in these rules.

Winner(s) will be contacted by staff of the Corporation through the email or phone number they provided when they submitted their entry, during the week following the draw, and the prize will be added to the winner(s) ActiveRH account by January 31, 2026. If a winner cannot be reached within three (3) days following the first attempt of contact, incorrectly answers the mathematical skill-testing question, or declines the prize, the prize shall be forfeited and the Corporation has the right, at its sole discretion, to select another winner.

4. DESCRIPTION OF PRIZE(S)

There is one (1) Prize available to be won.

The prize is:

1. A credit on your ActiveRH account for $55 to be used toward recreation programs.

5. GENERAL RULES

5.1.

To be declared a winner, the selected contestant must first correctly answer a

mathematical skill-testing question.

5.2.

Each winner shall sign a release declaring their eligibility as stipulated in Section 2 of these rules; agreeing that their name, image may be used for advertising purposes related to this Contest free of charge; and releasing the Corporation as well as its respective directors, officers and employees (the “Contest Parties”) from all liability for any damage or loss arising from participation in this Contest or from the awarding, acceptance or use of the prize.

5.3.

The prize(s) shall be accepted as is and may not be exchanged or refunded for an amount of money, sold or transferred. No substitutions will be allowed. Any unused portion of a prize will be forfeited.

5.4.

If the prize cannot be awarded as described in these rules, the Corporation reserves the right to substitute a prize or prize component with another of comparable value, as determined in its sole discretion.

5.5.

Refusal to accept the prize releases the Contest Parties from any obligation toward the winner.

5.6.

If a contestant makes any false statement, (s)he will be automatically disqualified from the Contest.  The winner will have to validate their date of birth and mailing address prior to receiving the prize.

5.7.

The Contest Parties assume no liability for any loss, damage or injury, including without limitation: (i) lost, stolen, delayed, damaged, misdirected, late, destroyed, illegible or incomplete entries; (ii) loss, theft or damage

to software or computer or telephone data, including any breach of privacy; (iii) fraudulent calls; (iv) inability of any person to participate in the Contest for any reason including mistaken addresses on mail or email; technical, computer or telephone malfunctions or other problems with computer online systems, servers, access providers, computer equipment, or software; congestion on the internet or at any website, or any combination of the foregoing; (v) damage to any person’s computer, including as a result of playing or downloading any material relating to the Contest; (vi) any delay or inability to act resulting from any event or situation beyond their control whatsoever, including a public health or other emergency, or strike, lockout or other labour dispute at their location or the locations of the organizations and businesses whose services are used to administer this Contest; or (vii) prizes that are lost, damaged or misdirected during shipping.

5.8.

The Corporation reserves the right to cancel or suspend this Contest should a virus, bug or other cause beyond their reasonable control corrupt the security or proper administration of the Contest. Any attempt to deliberately damage any website or to undermine the legitimate operation of this Contest is a violation of criminal and civil laws. Should such an attempt be made, the Corporation reserves the right to seek remedies and damages to the fullest extent permitted by law, including criminal prosecution.

5.9.

All personal information, such as name and contact information, is collected by the Corporation solely for the purposes of administering this Contest and shall not be used for any other purpose without your express consent. By providing this information, you consent to it being used for the stated purposes. Please see the Corporation’s’ privacy policy at https://www.richmondhill.ca/en/our-services/privacystatement.aspx

5.10.

If the identity of a contestant is disputed, the authorized account holder of the social media platform used to submit the entry at the time of entry will be deemed to be the contestant. The individual assigned to the social media platform associated with the submitted account is considered the authorized account holder. A selected contestant may be required to provide proof that (s)he is the authorized account holder of the social media account associated with the selected entry. All entries must be submitted from a valid email account that may be identified by reverse domain name search. The sole determinant of time for the purposes of receipt of a valid entry in this Contest will be the Contest server.

5.11.

Odds of winning depend on the number of eligible entries. All entries that are incomplete, illegible, damaged, irregular, have been submitted through illicit means, using any robotic, automatic programmed method that artificially increases the odds of winning or do not conform to or satisfy any condition of the rules may be disqualified by the the Corporation. the Corporation is not responsible for any errors or omissions in printing or advertising this Contest.

5.12.

By entering the Contest, you hereby:  (i)   represent and warrant that you are the exclusive owner of the Photo  submitted and any image therein and/or have all necessary rights, title and interest in and to the image; and further that the Photo  not been copied in whole or in part from any other work, does not violate or infringe any copyright, moral right, trademark or other proprietary right of any person or entity, and is, together with the copyright and moral rights therein, your sole and exclusive property and further that, without limiting the forgoing representation and warranty, if there are any individuals other than you in the Photo, you have obtained their permission to use their images in the Photo; (ii)  acknowledge and agree that, upon submission of the Photo, all my ownership rights shall be assigned to the Corporation, the
Corporation shall become the sole owner of the Photo and all intellectual property and every right, title and interest, including all copyright, in and to the Photo shall become and remain the sole property of the Corporation without further consideration and to irrevocably waive in favour of the Corporation all rights of integrity and any other moral rights to the Photo for all time; (iii) further acknowledge and agree that the Corporation may, in its sole and absolute discretion, use, modify and or further develop the Photo as it deems necessary, including, without limitation, in media such as printed media, promotional materials, website, social media, videos, and in submissions to other print or digital media for publicity purposes;  (iv) confirm that you have not incorporated anything into the Photo that would restrict the right of the Corporation to modify or further develop or otherwise use the Photo  in any way the Corporation deems necessary; (v) understand that once the Photo is posted on a website or other online format, the Corporation has no control over the Photo and its possible download by any digital user, and that the Corporation is not responsible for how the photo(s) is/are subsequently used ; and (vi) hereby release the Corporation from any and all claims and/or demands for damages and/or losses of any kind whatsoever arising from the use of the Photo and waive any rights of compensation..

5.13.

The Corporation reserves the right to amend the Contest rules or to terminate the Contest at any time without any liability to any contestant. Any amendments to these Contest rules will be posted on RichmondHill.ca/RecPrograms.

5.14.

By entering, you agree to abide by the Contest rules and the decisions of the City, whose decisions are final and binding on all contestants.

5.15.

Contest rules are available on RichmondHill.ca/RecPrograms.

How do I create an ActiveRH account?

1. Create your personalized ActiveRH account.
2. Find your programs and create a wish list of your top choices.
3. Login to ActiveRH on registration day, register for your selected programs and check out.

*Still want to register in-person? Complete a registration form and drop it off in-person at one of our community centres.

Please call 905-771-8870 if you require further assistance.

FAQs

Participants with disabilities

Before you register, please contact us to discuss your child’s needs and your support requests at inclusion@richmondhill.ca or 905-780-2047.

Richmond Hill provides positive integrated recreation program experiences for individuals with disabilities. Please carefully consider the needs of the participant when making your program choice as an integrated setting may not be appropriate for all individuals with disabilities.

If the participant requires extra support, arrangements for assistance can be made with the Inclusion Services team. A limited number of Inclusion Support Staff are available to provide 1:1 support in recreation programs. For more information, please visit RichmondHill.ca/Inclusion

Please be advised that our Inclusion Support Staff receive training in working with individuals with disabilities but do not have professional qualifications in this field.

Program withdrawal and transfers

Program Withdrawal Policy

Can't participate in a registered program anymore? Withdrawals will only be accepted online through ActiveRH or by Withdrawal Request Form. Requests to “Refund to Account” are final.

If applicable, please allow 2 to 4 weeks for refund processing. Submission of a form does not guarantee that a refund will be issued, and non-attendance at a program does not constitute a notice of withdrawal.

Online Withdrawal

1. Visit RichmondHill.ca/ActiveRH and login with your email address and password.
2. View Account History and use the Transfer or Withdraw buttons to manage your current enrollments.
3. If you are eligible for a refund, select refund to credit card. Or, select refund to account for future enrollments. Note: Refunds to account are final.

Withdrawal Request Form

Fill out the Withdrawal Request Form and email the completed form to our Recreation Department.

Program Transfer Policy

Transfer requests will only be accepted through ActiveRH. Transfers will be processed according to the criteria outlined below, provided that there is space available in the requested activity.

• A caring adult
• Friends
• Play
• Mastery
• Participation

• Training and development for staff
• Program assessments using the scientifically-validated QUEST 2 Tool
• Establishing policies and procedures to manage risk
• Creating awareness of high quality programs for kids

HIGH FIVE® provides an evidence-based approach to positive experiences for kids, empowering them to excel in life.

Rent a facility

1. Already have an ActiveRH account:
   • Log in and select: My Account - Edit - Contact Information - select the check box: Yes! Please email me the latest news and information.
2. Creating a new ActiveRH account:

• Select the check box: Yes! Please email me the latest news and information.

• Recreation Program Feedback Forms will be reviewed within 2 business days and you will hear from us within 2 business days.

• General inquiries about recreation programs received at recreation@richmondhill.ca or x3499 will be reviewed and you will hear from us within 2 business days. (Response times may be delayed at peak volume periods such as registration weeks)